Anna Grimsley

-Customized lash extensions to meet each guest's desired look.

-Provided thorough consultations and educated guests on aftercare and lash maintenance.

-Maintained a loyal clientele through consistent, high quality services.

-Practiced strong customer service skills to ensure all guests are always comfortable and confident.

-Upheld strict sanitation and safety protocols.

-Lead and manage a team of 15+ employees, driving performance and service standards.

-Implement strategic marketing efforts, significantly increasing center ranking and guest retention.

-Mentor team members based on individual strengths.

-Support hiring, onboarding, and continued training initiatives.

-Delivered expert waxing services including face, full-body, and Brazilian waxing for all genders.

-Trained new wax specialists and conducted continued education for senior staff.

-Built lasting client relationships through personalized consultations and exceptional care.

-Met and exceeded monthly performance goals.

-Educated guests on proper skincare routine maintenance and guided them in selecting appropriate home care products.

- Developed personalized treatment plans for guests experiencing acne or other skin issues, leading to improved complexion over time.

-Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.

-Provided exceptional customer er service in a high-volume setting.

-Assisted with product recommendation, appointment scheduling, and payment processing.

-Multitasked effectively to manage multiple client needs simultaneously.