Martavis James
Columbus,GA
Summary
Driven by a results-focused mindset, I leveraged my customer service and UX design skills at Burger King to enhance team efficiency and elevate customer satisfaction. My adaptability and innovative approach to problem-solving significantly contributed to a positive work environment and improved service delivery, demonstrating a commitment to continuous improvement and professional excellence.
Overview
5
5
years of professional experience
Work History
Team Member
Burger King
04.2022 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Team Member
Zaxby's Chicken Fingers & Buffalo Wings
12.2019 - 06.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
Education
High School Diploma -
Kendrick High School
Columbus, GA05.2022
Skills
- User Research
- Usability Testing
- Visual design
- Illustration
- Wireframing
- Responsive design
- Solution prototypes
- Prototyping
- Color theory
- Iconography
- UX architecture
- Interaction design
- Design thinking
- Solution mock-ups
- User Interface (UI) design
- CSS
- UX Design
- Wireframing and Prototype Design
- Task Prioritization
- Interpersonal Communication
- Team Collaboration
- Color Palettes
- Creative and Innovative
- Web Design
- Problem-solving abilities
- Reliability
- Effective Communication
- Adaptability and Flexibility
- Self Motivation
- Interpersonal Skills
- Goal Setting
- Professionalism
- Time management abilities
- Adaptability
- Issue Resolution
- Continuous Improvement
Languages
English
Native or Bilingual
Timeline
Team Member
Burger King
04.2022 - Current
Team Member
Zaxby's Chicken Fingers & Buffalo Wings
12.2019 - 06.2020
High School Diploma -
Kendrick High School