Marta Y Valdovinos

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Engaged with customers to effectively build rapport and lasting relationships.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
• Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Had several opportunities to work on the floor stocking ,cashing, pricing and some lead clerk training/forklift

• Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
• Maintained clean and organized job sites, contributing to a safe working environment for all employees.
• Loaded, unloaded, and moved material to and from storage and production areas.
• Worked independently in fast-paced environment while meeting productivity and quality expectations.

• Loaded and unloaded trucks.
• Inspected freight for any damage or faults prior to loading.
• Operated pallet jacks and forklifts to unload freight containers of varying weight and size.
• Collaborated closely with team members to complete tasks quickly and efficiently, boosting overall productivity.

Cashier , facing and stocking

• Coordinated sales promotions and events to drive store traffic and increase sales volume.

• Handled incoming phone calls and answered questions from callers.
• Established and maintained standard office procedures to achieve demanding targets.
• Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
• Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
• Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.