Summary
Overview
Work History
Education
Skills
Timeline
Generic

Martayvia Washington

Markham,IL

Summary

Reliable Asset Protection Customer Host with proven background in maintaining security and providing exceptional customer service. Possess strong skills in identifying potential risks, preventing theft, and managing conflict resolution. Known for upholding company policies, enhancing safety measures, and ensuring a positive shopping experience for all customers. Previous work has resulted in heightened store security and increased customer satisfaction rates. Resourceful Asset Protection Customer Host recognized for high productivity levels and efficiency in task completion. Possess specialized skills in surveillance monitoring, loss prevention strategies, and conflict resolution. Excel in communication, teamwork, and adaptability, ensuring security protocols are maintained while providing exceptional customer service. Dedicated to minimizing loss from employee and customer activities by applying strong skills in observation and investigations. Skilled in dealing with physical confrontations. Talented asset protection associate highly effective at completing facility patrols, checking belongings and maintaining visible presence in store. Well-coordinated and highly trained professional with knowledge of defensive tactics and excellent conflict management skills. Bringing several years' experience in the field and looking for permanent role with room for advancement. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

2
2
years of professional experience

Work History

Asset Protection Customer Host

Angel
Orland Hills, Illinois
04.2024 - 09.2024
  • Greeted customers upon entry and provided assistance with any inquiries or concerns.
  • Identified suspicious behavior, including loitering, unauthorized returns, and attempted fraud.
  • Monitored customer activity to detect potential theft or shoplifting.
  • Responded to emergency situations such as medical emergencies, safety hazards, and fire alarms.
  • Processed paperwork related to investigations such as incident reports and evidence logs.
  • Collaborated with store associates in order to reduce shrinkage through increased awareness.
  • Attended regular meetings with corporate loss prevention representatives in order to stay up-to-date on current policies and procedures.
  • Partnered with store managers on basis to conduct loss investigations.
  • Collaborated with law enforcement agencies in cases of criminal activity within the establishment.
  • Responded to alarms and emergency situations, following protocol to safeguard assets.
  • Monitored surveillance equipment to identify and address potential theft or security breaches.
  • Conducted regular audits of physical inventory to ensure accuracy and prevent loss.

Package Handler

Amhad
Markham, IL
08.2022 - 02.2024
  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
  • Organized packages according to type, size, destination, and other specifications.
  • Stacked boxes onto pallets in an efficient manner.
  • Inspected packages for damages or defects and recorded any issues found.
  • Checked all outgoing shipments to ensure accuracy of contents.
  • Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
  • Transported parcels between loading docks, delivery vehicles, and post office facilities.
  • Assembled containers or crates for large shipments using hand tools and power tools.
  • Labeled parcels accurately according to company guidelines.
  • Reported any lost or damaged items to supervisors immediately upon discovery.
  • Examined and inspected containers, materials, and products to meet packing specifications.
  • Resolved conveyor system issues by clearing jams and blockages.

Cashier/Cook

Classie Dawg
Markham, IL
05.2022 - 08.2022
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.

Education

High School Diploma -

Bremen High School
Midlothian, IL
05-2022

Skills

  • Workplace Safety Compliance
  • Loss prevention expertise
  • Cash handling experience
  • Investigative skills
  • De-Escalation Techniques
  • Crisis management experience
  • Package inspection
  • Organized and detail-oriented
  • Surveillance techniques
  • Front-end monitoring
  • Shoplifter apprehension
  • CCTV tracking
  • Team Training
  • Security systems expertise
  • Detail Oriented
  • Customer Support
  • Securities Safekeeping

Timeline

Asset Protection Customer Host

Angel
04.2024 - 09.2024

Package Handler

Amhad
08.2022 - 02.2024

Cashier/Cook

Classie Dawg
05.2022 - 08.2022

High School Diploma -

Bremen High School
Martayvia Washington