Martaza Amini
Burke,VA
Summary
Proven leader with extensive experience in staff management and workplace safety, notably at Starbucks Coffee. Excelled in training and mentoring teams, enhancing store operations, and boosting customer satisfaction. Skilled in cash handling and staff scheduling, achieving significant improvements in financial accuracy and operational efficiency. Demonstrates a customer-oriented approach, fostering a loyal customer base and a productive work environment.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Starbuck Coffee
10.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Assistant Store Manager
Paisanos
08.2021 - 05.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Team Leader
Safeway
05.2020 - 07.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Education
High School Diploma -
Robinson Secondary
Fairfax, VA06.2020
Skills
- Workplace Safety
- Staff Management
- Customer-Oriented
- Cash handling expertise
- Training and mentoring
- Staff Scheduling
Timeline
Shift Supervisor
Starbuck Coffee
10.2022 - Current
Assistant Store Manager
Paisanos
08.2021 - 05.2024
Team Leader
Safeway
05.2020 - 07.2021
High School Diploma -
Robinson Secondary