Martaza Mcbride
Concord,North Carolina
Summary
Hardworking and driven to work quickly and effectively on projects in all types of environments. Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drive customer loyalty by providing friendly and skilled support. Goal-oriented Human Resources Associate with experience handling payroll processing, including employee paychecks and direct deposits, taxes, deductions and garnishments. Brings comprehensive understanding of applicable laws and regulations related to payroll and employee benefits. Excellent communicator answering employee inquiries and resolving any payroll-related issues. Solution-focused Technical Support Representative recognized for high productivity and efficient task completion. Skilled in troubleshooting, customer service, and technical documentation, consistently resolving complex issues with precision. Excel at communication, problem-solving, and adaptability, leveraging these soft skills to enhance customer satisfaction and team collaboration.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Order Picker & Packer
Amazon Warehouse
06.2017 - Current
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Maintained orderly stock levels by alternating inventory items based on arrival sequence
- Conducted training sessions for new warehouse staff on safety protocols
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Operated forklifts to transport goods
- Transported merchandise pallets to move in the warehouse.
- Demonstrated proactive approach in acquiring new skills through volunteering.
- Coordinated returns to vendors for covered items seamlessly
Technical Support Representative
Kelly Connect
03.2024 - 12.2024
- Provided technical assistance to customers through phone, email and chat support.
- Assisted customers with installation of new hardware and software applications.
- Maintained detailed records of customer interactions and transactions.
- Conducted research into product-related issues, identified solutions, and provided accurate information to customers.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Supported customers with online billing, access, and account issues.
Payroll and Human Resources Associate
Amazon.Inc
Concord, NC
09.2022 - 05.2023
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Answered constant flow of customer calls with minimal wait times. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed payroll and timekeeping to track hours and accurately pay employees.
Education
Dental Assisting
Rowan Cabarrus Community College
Salisbury, NC07-2025
Certificate - Healthcare Technology Medical Billing And Coding
Rowan-Cabarrus Community College
Salisbury, NC2023
High School Diploma -
Cross Creek High School
Augusta, GA05.2015
Skills
- Online ordering and order fulfillment familiarity
- Excellent customer experience including greeting customers, informing customers of sales or specials
- Cost-benefit analysis
- Strong Communication and Interpersonal Skills
- Excellent Written and Verbal Communication
- Computer Proficiency, Excel and Microsoft Office
- Warehouse Coordination and Support
- Data Entry and Database Skills
- Upselling Products and Services
- Human Resources Department Processes and HR Support
- Accurate Payroll Reconciliation
- Forklift Operation
- Inbound and Outbound Calling
- Medical terminology knowledge
- Customer Relationship Management (CRM)
Certification
- Certificate of Healthcare Management Technology, Billing and Coding Essentials
Timeline
Technical Support Representative
Kelly Connect
03.2024 - 12.2024
Payroll and Human Resources Associate
Amazon.Inc
09.2022 - 05.2023
Order Picker & Packer
Amazon Warehouse
06.2017 - Current
Dental Assisting
Rowan Cabarrus Community College
Certificate - Healthcare Technology Medical Billing And Coding
Rowan-Cabarrus Community College
High School Diploma -
Cross Creek High School
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