Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marte Branch

Chicago,IL

Summary

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Cashier

Portillos
09.2023 - 05.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Insurance Agent

After School Programs Inc.
06.2019 - 04.2024
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Maintained high standards of customer service by building relationships with clients.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Expanded client base by actively prospecting for new business opportunities and generating referrals.
  • Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
  • Worked closely with other team members to optimize sales strategies and achieve regional goals.
  • Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
  • Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
  • Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
  • Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
  • Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
  • Approached potential clients by using direct marketing mailings and phone contacts.
  • Identified potential risks in client businesses and recommended appropriate insurance coverage.
  • Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.

Cashier

Roti Mediterranean Grill
07.2021 - 05.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Upsold additional products and services to customers, increasing revenue.

Marketing Intern

After School Programs Inc.
07.2018 - 01.2023
  • Assisted in creating written, video, and image content for marketing channels.
  • Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
  • Researched interesting and relevant content to capture interest and improve site traffic.
  • Scheduled social media postings to advertise products and generate site traffic.
  • Collaborated with team members to help expand marketing channels.
  • Participated in brainstorming meetings to develop marketing collateral.
  • Wrote copy for social media posts, promotional emails, and other marketing collateral.
  • Contributed to mock-ups, email campaigns, and social media content.
  • Sat with marketing team members to learn new tasks and determine best tactics for solving challenges.
  • Provided administrative support to the marketing team by maintaining databases, tracking projects progress, scheduling meetings.
  • Researched competitor trends and interpreted findings, reporting conclusions to supervisor.
  • Conducted market research to identify target audiences and optimize marketing efforts.
  • Supported sales team by creating eye-catching promotional materials for client presentations.
  • Assisted in the planning and execution of successful product launch events.
  • Tracked campaign performance metrics, identifying areas for improvement and adjusting strategies accordingly.
  • Compiled consumer feedback from various sources including surveys helping create better-targeted content and campaigns.
  • Coordinated with graphic designers to produce visually appealing advertising materials for print and digital media.
  • Enhanced social media engagement through regular posting and audience interaction.
  • Measured and reported results of marketing initiatives.
  • Helped with planning and hosting of marketing events.
  • Shadowed meetings and observed marketing director to grow professional experience.
  • Performed office administrative duties to enhance team cohesiveness.
  • Boosted brand awareness by developing creative marketing strategies and campaigns.

Education

High School Diploma -

Rauner College Prepch
1337 West Ohio Street
06.2023

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Problem-Solving
  • Clear Communication
  • Following Instructions
  • Cash Handling
  • Collaboration and Teamwork
  • Cleaning
  • Money Handling
  • Computer Skills
  • Safety understanding
  • Remote Desktop Support
  • Business Process Automation
  • Cybersecurity Expertise
  • Accessibility Compliance Standards
  • Computer Security
  • Finance
  • Problem-solving skills
  • IT Troubleshooting
  • Customer Support

Languages

English
Native or Bilingual

Timeline

Cashier

Portillos
09.2023 - 05.2024

Cashier

Roti Mediterranean Grill
07.2021 - 05.2023

Insurance Agent

After School Programs Inc.
06.2019 - 04.2024

Marketing Intern

After School Programs Inc.
07.2018 - 01.2023

High School Diploma -

Rauner College Prepch

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