Marte Young
Houston,TX
Summary
10+ years of experience providing exceptional customer service in a variety of roles
10+ years in managerial experience/skills
Proficient in POS software Proficient in computer skills Strong written and verbal communication skills
Punctual dedicated employee with excellent working relationships with customers coworkers and supervisors
Proficient in Administration/Office Assistant skills
Accounts receivable
Inventory Safety and sanitation Authorized to work in the US for any employer
Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity.
Overview
11
11
years of professional experience
Work History
Proprietor Manicurist
Glorious Touch Nails
07.2017 - Current
- Prepared nail beds and cuticles, shaped nails and applied polish for over 40 daily customers.
- Responded to customer requests and concerns about gel application and nail art designs.
- Maintained master appointment calendar covering all customer visits, employee schedules and special events.
- Consistently received positive feedback from guests on performance reviews.
- Grew repeat client base by 90% through effective marketing and customer service.
- Provided training and mentoring to new staff to maximize performance.
- Followed pre-assigned opening and closing procedures for each spa station to keep areas properly sanitized and ready for next client.
- Completed consultations with spa guests to determine nail care needs.
- Carried out day-day-day duties accurately and efficiently.
Scratch Cook
Gotti's Cajin Restaurant And Bar
07.2022 - 12.2022
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality, increase sales by 40%
- Communicated closely with servers to fully understand special orders for customers.
- Transitioned between breakfast and lunch service.
- Managed small kitchen staff-6 supervised preparation of foods ,and explained steps for reading specialty items.
Baking Assistant
Shakkars Bakery
04.2022 - 08.2022
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
- Filled out inventory and production sheets and informed head baker of stock levels.
- Set heat and humidity temperatures for proof box.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
- Mixed, proofed, shaped and baked dough for baguettes, bagels and other breads.
Essential Worker
Dollar Tree Stores
05.2020 - 11.2020
- Working front-lines with customers, while traffic is low individually work in various departments to put returns and maintain integrity of store
- Loaded, unloaded and moved material to and from storage and production areas.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Restocked items on shelves and bins to keep inventory available.
- Adhered to company policies, safety procedures and performance standards.
- Organized and detail-oriented with strong work ethic.
Assistant Manager
Wendy's Fast Food
07.2017 - 05.2018
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Monitored security and handled incidents calmly.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
Chef
Applebee's
03.2016 - 01.2018
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Monitored line processes to maintain consistency in quality, quantity and presentation.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Oversaw grill, stove and oven and cleaned equipment after every shift.
- Verified compliance in preparation of menu items and customer special requests.
Customer Service Rep
Pizza Hut
08.2016 - 07.2017
- Active multi-line phone operator taking care of customer complaints placing and dispatching orders
- Inputting customer information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 90%.
Tax Preparer
Colbert & Ball
01.2012 - 04.2012
- Completed and filed returns with tax departments at local, state and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Interviewed tax paying clients to collect information and gather necessary paperwork prior to preparing tax returns.
- Oversaw team of 6 tax professionals handling up to 3000 clients per year.
Chef
Benihana
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Monitored line processes to maintain consistency in quality, quantity and presentation.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
Education
Associate of Arts - Psychology
Lone Star College System
Houston, TX05.2023
Skills
- Accounts Payable/receivable
- Tax Experience/Data Entry/Pos
- Multi-line Phone/call center operations
- Microsoft Office
- Knife/Meal preparation skills
- Conflict Resolution Technique
- Food/sanitation Safety
- Kitchen/Restaurant Management Experience
- Communication skills
- ServSafe Management Certified
- Nail Technician License
- Food Handler Certification
- From-scratch recipes
- Cultural Awareness
- Excellent Communication
- Multitasking Abilities
- Written Communication
- PPE Compliance
- Active Listening
- Attention to Detail
- Dependable and Responsible
- Teamwork and Collaboration
- Flexible and Adaptable
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Take the time to get to know me and you will be surprised.
personal
Timeline
Scratch Cook
Gotti's Cajin Restaurant And Bar
07.2022 - 12.2022
Baking Assistant
Shakkars Bakery
04.2022 - 08.2022
Essential Worker
Dollar Tree Stores
05.2020 - 11.2020
Proprietor Manicurist
Glorious Touch Nails
07.2017 - Current
Assistant Manager
Wendy's Fast Food
07.2017 - 05.2018
Customer Service Rep
Pizza Hut
08.2016 - 07.2017
Chef
Applebee's
03.2016 - 01.2018
Tax Preparer
Colbert & Ball
01.2012 - 04.2012
Chef
Benihana
Associate of Arts - Psychology
Lone Star College System