Marteazah Murrell
Forest Park,IL
Summary
Dedicated and highly organized professional with over 7 years of experience in customer and office support in a healthcare setting. Seeking an opportunity to use strong passion to help people in an organization that fosters personal and professional growth in an ongoing learning environment. State-certified Nursing Assistant over 5 years and recently graduated from my LPN program bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CNA
Brightstar Healthcare Agency
05.2023 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- ETC.
Operations Coordinator
Hollister Incorporated
02.2022 - 02.2023
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Data entry
- Managed internal operational standards and productivity targets.
- Created accounts for new customers to get supplies shipped.
- Assisted with placing orders
Eligibility Analyst (Contract)
Discovery Health Partners
06.2021 - 11.2021
- Offer payment and revenue integrity solutions that helped health payers improve revenue, avoid costs, and enhance the member experience
- Offered a unique combination of deep healthcare expertise and analytics-powered technology solutions which improved operational efficiency, achieved financial integrity, and generated measurable results
- Made and handled a high volume of outbound telephone calls
- Utilized tools to research telephone numbers and address, and customer information
- Performed data entry and applied Coordination of Benefit (COB) Rules
- Established Order of Benefits
- Opened and worked files in home application
- Updated Tracking Reports, Created Reports, and imaged documents
- Complied with HIPAA regulations as well as Discovery’s HIPAA and Information Security policies and procedures, which included required training and incident reporting.
Customer Service Liaison
Contractor with DMI Mortgage
02.2021 - 06.2021
- Manage high volume inbound calls to support clients mortgage needs
Billing Liaison Representative
Byram Healthcare
05.2019 - 01.2021
- Handled billing calls
- Helped resolve accounts about billing issues
- Applied cash payments from all payers
- Communicated with management on payer trends that impact cash posting
- Understands how to read and interpreted EOBs
- Balanced posted payments before leaving each day
- Ensured accounts to follow-up staff on payment questions
- Supported billing and follow-up staff as needed
- Online chats
- Posted all Electronic Funds Transfer (EFT)or paper EOBs by the insurance Expansion of Benefits (EOB)
CNA
Homewatch Caregivers
01.2017 - 03.2018
- Assists care of recipients with transfers ambulation, and excesses
- Laundary care recipients bed linens and personal clothing on a routine basis
- Provide cheerful, positive assistance always
- Notify visiting office immediately following an incident of any kind no matter how minor it may seem
- Bathing and grooming
- Skilled nursing task
Call Center Representative Level II (Seasonal)
Edible Arrangements
03.2016 - 02.2018
- Received and respond to inbound live chats by assisting guests with online purchases and website education
- Delivered excellent customer service while managing multiple chat sessions simultaneously
- Provided accurate responses to questions regarding products and/or order history
- Used up-sell and cross-sell techniques to promote sales
- Answered incoming calls, included inquiries on order status, product size and price clarification, and placing telephone orders
- Flexibility and ability to quickly adapt to change
CNA/Medical Receptionist (Part-Time)
Cardiology Medical Center
11.2013 - 12.2017
- Transport patient by assisting to and from taxis, cars, lifting patient on and off beds; moving them to and from treatment areas, using wheelchairs or moveable beds
- Set up payments plans for patients
- Input charges for physician billing
- Transport equipment and supplies to laboratory
- Maintain safe, secure and healthy work environment by following standard and procedures, complying with federal and state legal regulations and joint commission
- Posted payments and denials into patient billing system
Education
License - Practical Nursing
Ats Institute of Technology
Chicago, IL09.2023
No Degree - CNA
International Career Institute
Lincolnwood, IL06.2017
High School Diploma -
Oak Park And River Forest High School
Oak Park, IL05.2015
Skills
- DME billing and cash posting
- HIPPA compliance
- Strong work ethic
- Great communication skills
- OneSource
- Efficient/Multitasker
- NEBO
- EPIC
- Availity
- ERP
- Medication Assistance
- Grooming and Bathing Assistance
Certification
- CNA - Certified Nursing Assistant-2017
- Licensed Practical Nurse-2023
- BLS/CPR Certified
- IV Certification
Timeline
CNA
Brightstar Healthcare Agency
05.2023 - Current
Operations Coordinator
Hollister Incorporated
02.2022 - 02.2023
Eligibility Analyst (Contract)
Discovery Health Partners
06.2021 - 11.2021
Customer Service Liaison
Contractor with DMI Mortgage
02.2021 - 06.2021
Billing Liaison Representative
Byram Healthcare
05.2019 - 01.2021
CNA
Homewatch Caregivers
01.2017 - 03.2018
Call Center Representative Level II (Seasonal)
Edible Arrangements
03.2016 - 02.2018
CNA/Medical Receptionist (Part-Time)
Cardiology Medical Center
11.2013 - 12.2017
License - Practical Nursing
Ats Institute of Technology
No Degree - CNA
International Career Institute
High School Diploma -
Oak Park And River Forest High School