Martecia Stokes
Jackson,USA
Summary
Medical Assistant and Certified Phlebotomist with extensive experience in clinical trials and patient care. Demonstrates exceptional skills in blood draws, patient safety, and data accuracy, contributing to successful clinical outcomes. Adept at providing compassionate care and clear communication, ensuring positive patient experiences.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Phlebotomist PRN/Contractor
Phlebconnect
03.2023 - 11.2024
- Perform blood draws and clinical trials, ensuring patient safety and data accuracy per GCP standards
- Monitor vitals and collect high-quality study data, enhancing patient care and research reliability
- Ensure patient safety and compliance with GCP, contributing to successful clinical trial outcomes
- Partner with medical teams to optimize patient care, streamline clinical trial processes, and enhance overall study efficiency
- Drive successful completion of clinical trials by maintaining meticulous records, meeting deadlines, and consistently delivering high-quality data
- Implement improved phlebotomy techniques, reducing patient discomfort and increasing successful first-attempt draws
- Provide compassionate care to patients, addressing concerns and ensuring a positive experience during blood draws and clinical trial procedures
- Obtained client medical history, medication information, symptoms, and allergies.
- Contributed to positive patient experiences through empathetic communication skills during blood draws and sample collections.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
Customer Service Representative
Alight Solutions
07.2022 - 05.2024
- Assist clients with job benefits inquiries, resolving issues, and confirming payments
- Achieved high customer satisfaction by providing clear explanations of benefits and products
- Utilize strong communication skills to handle both inbound and outbound calls efficiently
- Resolve technical issues promptly, ensuring minimal disruption to client services
- Contributed to team success by maintaining a high level of accuracy in all transactions
- Managed high-volume inbound calls, expertly guiding clients through benefit enrollment and inquiries
- Resolved complex issues, ensuring client satisfaction and retention
- Streamlined benefit enrollment process, significantly reducing processing time
- Consistently met and exceeded performance metrics for call handling and issue resolution
- Provided empathetic support to employees navigating benefits, clarifying complex information
- Facilitated informed decision-making through clear product explanations
- Meticulously processed payments and refunds, maintaining accuracy in financial transactions
- Conducted thorough follow-ups to ensure complete resolution of client issues
- Developed innovative approaches to technical support, enhancing efficiency in problem-solving
- Contributed to team knowledge base, improving overall service quality
Medical Assistant Fulltime/PRN
Choices for Children
10.2019 - 07.2022
- Company Overview: Out of Business
- Conducted vital checks and blood draws at schools, ensuring accurate and timely data collection
- Entered patient information into EMR, maintaining up-to-date and precise records
- Administered vaccinations, drug, and pregnancy tests, contributing to comprehensive patient care
- Performed blood centrifugation and hemoglobin tests, supporting diagnostic accuracy
- Collaborated with healthcare teams to improve patient outcomes and streamline office operations
- Conducted comprehensive health screenings at schools, including vital checks, blood draws, and hemoglobin tests
- Managed EMR data entry and administered vaccinations
- Streamlined medical procedures in office setting, performing drug and pregnancy tests, administering shots, and efficiently managing patient vitals and blood draws
- Worked seamlessly with school staff to coordinate health screenings
- Ensured smooth operations during outings by maintaining clear communication
- Analyzed patient data from various tests, including hemoglobin checks and blood work
- Provided accurate information for informed medical decisions
- Offered compassionate care to patients during medical procedures
- Maintained a calm and reassuring demeanor, particularly with children during school screenings
- Out of Business
Customer Service Representative/Appointment Setter/DES
VALOR GLOBAL
05.2020 - 05.2022
- Handled inbound calls for unemployment claims, resolving issues efficiently
- Streamlined health information dissemination, improving public awareness and vaccine accessibility while efficiently resolving unemployment claim issues
- Managed multi-faceted role, balancing health communication, appointment scheduling, and unemployment claim processing with precision and care
- Provided crucial support during pandemic, offering health guidance, facilitating vaccinations, and assisting with unemployment claims to aid community recovery
- Adapted to evolving health protocols, optimizing appointment scheduling and claim resolution processes for enhanced efficiency and customer satisfaction
- Coordinated with health departments and unemployment offices, ensuring seamless information flow and prompt resolution of complex cases
CUSTOMER CARE MEDICAID REP/PHLEBOTOMIST/MEDICAL ASST/PAYROLL/MEDICAL BILLING AND CODING
HEALTHFORCE, LLC
04.2017 - 05.2020
- Managed and updated patient records in Healthforce's system, ensuring data integrity and accessibility
- Processed insurance claims and coded medical forms, reducing claim denials and speeding up reimbursements
- Set up and managed payroll systems, ensuring timely and accurate payments for staff
- Conducted medical surveys, performed phlebotomy, and managed medical billing, ensuring accurate patient data collection and efficient insurance claim processing
- Streamlined payroll systems for multiple companies, enhancing operational efficiency and ensuring timely compensation for team members
- Executed precise medical coding and billing procedures, minimizing errors and optimizing reimbursement rates for healthcare services
- Coordinated with clients, insurance companies, and healthcare providers to facilitate seamless communication and resolve complex medical billing issues
- Provided compassionate in-home care, conducting health assessments and addressing medical needs, while maintaining patient confidentiality and comfort
CASHIER
WALMART
10.2015 - 04.2017
- Stocked shelves & helped customers with their items including food, home décor and etc
- I would scan those items and bag the items
FAMILY SERVICE WORKER
CENTRAL MISSISSIPPI INC
10.2014 - 07.2015
- Recruited children for Headstart
- Helped parents enroll those students, answered phone, heavy filing, uploaded children's files, help take children to doctor appts & made sure that the children insurance was up to date
CERTIFIED NURSING ASSISTANT
HOLMES COUNTY NURSING HOME
07.2014 - 09.2014
- Groomed, changed diapers, charted, fed, & bathe mainly elderly patients
INDUSTRIAL WORKER
Nissan
05.2012 - 01.2013
- Light industrial work for Nissan Supplier
BOOKKEEPER
Holmes Community College
06.2011 - 05.2012
- Stocked shelves with books & did data entry
Education
Certificate - Payroll
Ashworth College
Certificate - Billing And Coding
Ashworth College
No Degree - Social Work
Jackson State University
Jackson, MississippiCertificate - Medical Assistant
Ashworth College
Norcross, GA07.2024
Phebotomist -
Stepping Stones LLC
Louisville, MS04.2017
No Degree - Certified Nursing Assistant
Holmes Community College
Goodman, MS11.2014
Associate's Degree -
Holmes Community College
Goodman, MS05.2014
Skills
- Patience with patients
- Listening
- Fast learner
- Microsoft computer skill
- Safety protocols adherence
- HIPAA
- Patient confidentiality
- Data entry
- Health education
Customsection - License
CPT, I received my phlebotomy certification from the National Health Association on 04/19/17. License #K3Z6W2B2
Certification
Certifications- Certified Phleb Tech NHA #K3Z6W2B2 iss.04/19/23 exp. 04/19/25
Certified Clinician Medical Asst NHA #P7F3Q2H2 iss. 11/10/24 exp.11/10/26
Timeline
Certified Phlebotomist PRN/Contractor
Phlebconnect
03.2023 - 11.2024
Customer Service Representative
Alight Solutions
07.2022 - 05.2024
Customer Service Representative/Appointment Setter/DES
VALOR GLOBAL
05.2020 - 05.2022
Medical Assistant Fulltime/PRN
Choices for Children
10.2019 - 07.2022
CUSTOMER CARE MEDICAID REP/PHLEBOTOMIST/MEDICAL ASST/PAYROLL/MEDICAL BILLING AND CODING
HEALTHFORCE, LLC
04.2017 - 05.2020
CASHIER
WALMART
10.2015 - 04.2017
FAMILY SERVICE WORKER
CENTRAL MISSISSIPPI INC
10.2014 - 07.2015
CERTIFIED NURSING ASSISTANT
HOLMES COUNTY NURSING HOME
07.2014 - 09.2014
INDUSTRIAL WORKER
Nissan
05.2012 - 01.2013
BOOKKEEPER
Holmes Community College
06.2011 - 05.2012
Certificate - Payroll
Ashworth College
Certificate - Billing And Coding
Ashworth College
No Degree - Social Work
Jackson State University
Certificate - Medical Assistant
Ashworth College
Phebotomist -
Stepping Stones LLC
No Degree - Certified Nursing Assistant
Holmes Community College
Associate's Degree -
Holmes Community College
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