Marteesha Calhoun
Warren,Ohio
Summary
Dynamic and dedicated professional with experience at Little Growing Minds LLC, excelling in fostering child development through patience and empathy. Proven track record in customer service, resolving issues effectively while maintaining a welcoming environment. Skilled in cash handling and committed to reliability, ensuring exceptional service and satisfaction.
Overview
14
14
years of professional experience
Work History
Daycare Assistant Teacher
Little Growing Minds LLC
01.2025 - Current
- Assisted in planning and implementing daily educational activities for diverse age groups.
- Supported lead teacher in maintaining a safe and engaging learning environment.
- Facilitated communication with parents regarding child progress and developmental milestones.
- Monitored children's behavior, encouraging social interactions and conflict resolution skills.
- Participated in training sessions to improve teaching strategies and child engagement techniques.
Technical Support Representative
West Corporation
09.2013 - 02.2014
- Resolved technical issues for customers using troubleshooting tools and knowledge base resources.
- Provided exceptional customer service by addressing inquiries and ensuring timely resolution of concerns.
- Documented support interactions accurately in ticketing system to maintain clear records of resolutions.
- Collaborated with team members to enhance support processes and improve customer satisfaction metrics.
Customer Service Cashier
McDonald's
09.2011 - 09.2013
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional service by addressing customer inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work area to ensure a welcoming environment.
- Collaborated with team members to meet peak-hour demands effectively.
- Assisted in training new staff on customer service protocols and cash handling procedures.
- Adapted quickly to changing menus and promotions, ensuring customers received accurate information.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
Education
High School Diploma -
Warren G Harding
Warren, OH05-2013
Marketing Education -
Trumbull Career And Technical Center
Warren, OH05-2013
Skills
- Patience and empathy
- Customer service
- Reliability and punctuality
- Cash handling expertise
Timeline
Daycare Assistant Teacher
Little Growing Minds LLC
01.2025 - Current
Technical Support Representative
West Corporation
09.2013 - 02.2014
Customer Service Cashier
McDonald's
09.2011 - 09.2013
High School Diploma -
Warren G Harding
Marketing Education -
Trumbull Career And Technical Center