Summary
Overview
Work History
Education
Skills
Timeline
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Marteka Johnson

Detroit,MI

Summary

Dynamic Learning Ambassador at Amazon with a proven track record in adaptive learning and data analysis. Skilled in problem-solving and operations management, I effectively collaborated with IT to ensure data security while improving decision-making processes through accurate metrics reporting. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments.

Overview

12
12
years of professional experience

Work History

Learning Ambassador

Amazon
08.2022 - Current
  • Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an educator.
  • Served as a mentor teacher for new educators, providing guidance and support throughout their first year of teaching experience.
  • Implemented innovative teaching methods, resulting in increased student comprehension and retention.
  • Assisted in the development of new curriculum materials to enhance overall learning experiences for students.
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Improved decision-making processes with accurate data analysis and visualization techniques.
  • Collaborated with IT to ensure data security measures were in place, safeguarding sensitive information.
  • Provided expert support for Microsoft applications, resolving technical issues quickly and efficiently.

Quality Control Inspector

Chrysler FCA
08.2018 - 08.2021
  • Inspected quality of parts, taking note of functionality, appearance and other specifications.
  • Completed precise measurements using special tools.
  • Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
  • Actively participated in regular audits to verify compliance with industry regulations and company policies, ensuring continued certification and enhanced credibility within the market.
  • Supported continuous improvement initiatives by analyzing inspection data and recommending process adjustments for optimal quality control.
  • Enhanced safety standards by rigorously enforcing workplace safety protocols during quality inspections.
  • Implemented digital tracking system for quality control reports, improving accessibility and review efficiency.
  • Updated quality control records and reports.
  • Trained other workers in inspection and testing procedures.
  • Utilized quality control software to track and analyze product data.
  • Used analyzers, multimeters and power supplies to conduct diagnostic procedures.

Store Manager

Valvoline Instant Oil Change
04.2013 - 08.2018
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
  • Assisted with hiring, training and mentoring new staff members.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.

Education

Associate of Applied Business - Business Administration And Management

Southern New Hampshire University
Hooksett, NH
12-2025

High School Diploma -

Winans Academy of Performing Arts
7616 E Nevada St, Detroit, MI 48234
06-2012

Skills

  • Adaptive learning
  • Reporting and analysis
  • Safety protocols
  • Educational technology
  • Audit coordination
  • Problem-solving
  • Customer service
  • Time management
  • Staff management
  • Operations management
  • Training and mentorship

Timeline

Learning Ambassador

Amazon
08.2022 - Current

Quality Control Inspector

Chrysler FCA
08.2018 - 08.2021

Store Manager

Valvoline Instant Oil Change
04.2013 - 08.2018

Associate of Applied Business - Business Administration And Management

Southern New Hampshire University

High School Diploma -

Winans Academy of Performing Arts

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Marteka Johnson