Marteka Smith
Euclid,OH
Summary
Obtain employment where I can utilize my friendly environment and experience to create a comfortable environment through my abilities and qualifications, I look forward to enjoying a productive working relationship and growing with the company. Health Navigator collaborates with members of health care team to develop medically appropriate and cost-effective care initiatives to assess and coordinate chronic disease care management for patient population. Strong analytical and data management skills to exercise clinical judgment in interactions with physicians, payers, patients and families, utilization review and discharge planning expertise to make critical decisions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Navigator
Landmark Recovery
03.2023 - 06.2023
- Interacts with residents in a supportive manner, encouraging discussion and activities focused on recovery
- Communicates and assures residents' compliance with all residential guidelines, policies and procedures, including health and safety standards and chores
- Ensure medication self-administration, monitoring, storage, and disposal are implemented in a safe manner
- Follow all guidelines and protocols for monitoring self-administration of client's medications
- Responsible for completing house inspections on each shift using a facility checklist and ensuring that residents are completing daily and weekly chores
- Report any maintenance issues to immediate supervisor and submit work orders as instructed and needed
- Answers agency phone calls in responsible, professional manner and refer to appropriate agency and/or community resources
- Assures that participation of community resources, especially 12-step volunteers, are supported and nurtured
- Depending on licensure, assists with clinical activities as assigned and documented by supervisor, including but not limited to: case management and group
- Assists with case management, educational groups as assigned/documented by supervisor
- Able to manage normal residential treatment functioning and emergency situations independently
- Maintains professional standards of ethics, including client confidentiality
- Completes client charting and documentation in compliance with agency policies and procedures
- May transport residents as necessary and assigned by supervisor
- Participates in all agency and residential staff meetings as required
- Remain on duty beyond scheduled times, if necessary, when the welfare of the residents may be otherwise adversely affected.
Front Desk Receptionist/HR Assistant
Landmark Recovery
11.2021 - 03.2023
- Treating women's and men's health with breakthrough technology on a daily
- I'm the first person they see when walking in the building and first impression is everything, my daily task are keeping them uplifted while waiting for intake,Checking in each patient answering incoming calls directing them to the correct department, sending daily huddle minute through Microsoft to all staffs checking emails and sending out daily emails accepting incoming mail and sending out daily mail
- Receiving daily packages from different organizations.
Concierge
Windsor Heights
06.2021 - 03.2023
- Answer telephone, determine nature of call, and direct caller to appropriate individual or department
- Temperature screenings each individual for covid 19 questionnaire (Sign in, Temperature)
- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in place
- Take accurate messages when personnel are unavailable and ensure accurate delivery
- Operate paging/telephone system as required
- Greet and direct visitors to the appropriate personnel
- Provide administrative support as assigned
- Participate in and provide scheduled training, educational classes, and orientation programs to maintain licensure of self and certification of team and enhance quality of care
- Perform other related activities as assigned or requested
- Maintain and work within established departmental, center, and home office policies and procedures, objectives, quality improvement program, and safety, environmental, and infection control standards.
Program Assistant
Oriana House, Inc. McDonnell Center
11.2019 - 10.2021
- Assists in the day to day operations of the facility to ensure the safety of clients documents are completed making sure the cleanliness of the facility and integrity of the program
- Prepares documentation to comply with standards for agency, state, accreditation, and/or federal audits and maintain documentation and individual client records in accordance with standards promulgated by the agency discharge reports, activation of records, and treatment entries and follows up with corrections of any found errors
- Use computer word processing, spreadsheet, and database software to prepare reports, memos, and documents
- Provide secretarial and administrative support to management and other staff
- Assist other clerical staff with work overloads by completing typing, filing, or any other duties that's necessary.
Receptionist/ Dietary
SELECT MEDICAL REHAB ( Cleveland Clinic )
11.2017 - 08.2019
- Admit new patients into rehabilitation rooms intake admits and information into computer fax email etc
- Sign visitors in and assist them to patients rooms, ability to have strong independent working high volume calls with confident to assist with visitors in lobby.
Nutrition Services
Cleveland Clinic
08.2015 - 12.2016
- Assist with food trays, answer each patients calls for each room inside hospital
Home Health Aide
Universal Nursing Service Inc
01.2010 - 01.2014
- Assist elders with daily help as needed.
Medical Assistant
St Vincent Health
10.2011 - 01.2012
- Do patients daily charts, assist with vital signs collect patient information recognizing patient changes or anything new in they condition
Education
High school -
East Technical High School
Cleveland, OH06.2010
Medical Assistant -
Cleveland Institution Of Dental-Medical
10.2011
Skills
- Customer Service/ Filing
- Filing/ Scheduling
- Clerical
- Microsoft Office/ Outlook Excel etc
- Organizational Skills
- Word Processing
- Problem-solving
- Team Work
- Documentation review
- Human resources
- Payroll
- Clerical experience
- Typing
- Recruiting
- Interviewing
- HR sourcing
- Social work
- Office management
- Time management
- Classroom experience
- Communication skills
- Business development
- Employment & labor law
- Documenting and Recording Information
- Providing Information and Resources
- Calm and Effective Under Pressure
- Gathering Information from Patients
- Explaining Policy and Procedures
Certification
- Drivers License
- Home Health Aide
- CPR Certification
- First Aid Certification
Timeline
Patient Navigator
Landmark Recovery
03.2023 - 06.2023
Front Desk Receptionist/HR Assistant
Landmark Recovery
11.2021 - 03.2023
Concierge
Windsor Heights
06.2021 - 03.2023
Program Assistant
Oriana House, Inc. McDonnell Center
11.2019 - 10.2021
Receptionist/ Dietary
SELECT MEDICAL REHAB ( Cleveland Clinic )
11.2017 - 08.2019
Nutrition Services
Cleveland Clinic
08.2015 - 12.2016
Medical Assistant
St Vincent Health
10.2011 - 01.2012
Home Health Aide
Universal Nursing Service Inc
01.2010 - 01.2014
High school -
East Technical High School
Medical Assistant -
Cleveland Institution Of Dental-Medical