Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Martel Morris

Martel Morris

Baltimore,USA

Summary

Experienced executive with a strong track record of driving organizational growth, maximizing profitability, and fostering a high-performance culture. Skilled in project management, program management, and operations management, with a focus on process improvement and customer relationship management. A strategic thinker with a proven ability to develop innovative strategies and execute initiatives that result in operational excellence and improved market positioning. Adaptable and a natural leader, committed to delivering exceptional results, fostering strong stakeholder relationships, and achieving sustainable long-term growth for the organization.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Family Investment Specialist IV

State Of Maryland
Catonsville, MD
07.2018 - Current
  • Facilitated the implementation of the Eligibility and Enrollment system.
  • Managed customer satisfaction within the project transition period.
  • Maintained accurate and up-to-date case records, case notes and documentation of services provided.
  • Generated reports and maintained compliance with agency and program reporting requirements.
  • Ensured program compliance with applicable laws, regulations, and ethical standards.
  • Advised program managers and staff on policy changes and provided guidance on compliance.
  • Conducted eligibility screenings and determined applicants for public assistance through the Department of Social Services.
  • Collaborate with program managers and staff to develop and implement training programs for new Family Investment Specialists, ensuring consistent and effective service delivery.
  • Identify opportunities for process improvement and make recommendations for increased efficiency and effectiveness in service delivery.
  • Develop and implement strategies to increase utilization of social service programs among eligible individuals.

Family Investment Specialist III

State Of Maryland
Baltimore, MD
04.2015 - 07.2018
  • Developed and delivered training sessions on social service policies, regulations, and best practices to program managers and staff.
  • Approved employee timesheets, leave requests, and transfers to other locations.
  • Determined program eligibility by conducting personal, criminal, and financial background checks on customers and dependents.
  • Informed and educated customers on various public assistance programs and services.
  • Addressed and discussed issues within the agency and proposed solutions and resolutions.
  • Worked with the Office of Inspector General on fraud cases.
  • Oversaw and participated in completing special projects and assignments requiring evening and weekend hours.
  • Provided excellent customer service to internal and external customers.
  • Assigned work duties to employees.
  • Collaborated with community organizations to develop and implement support programs for low-income families.

Human Services Specialist IV

State Of Maryland
Baltimore, MD
10.2014 - 04.2015
  • Monitored case efficiency and error rates of federal public assistance programs.
  • Oversaw work distribution and participated in the completion of overtime assignments and projects.
  • Conducted federal audit reviews and customer interviews.
  • Ensured all legal and regulatory documents were filed and monitored compliance with local, state, and federal laws, agency regulations, policies, and procedures.
  • Provided logistical and technical support to the local Department of Social Services throughout the State of Maryland.
  • Implemented quality assurance processes to monitor and evaluate the quality of social service programs within the region.
  • Conducted program audits, performance reviews, or client satisfaction surveys to identify areas for improvement and drive program enhancements.
  • Participated in professional development opportunities to enhance knowledge and skills in social work and case management.
  • Represented the organization in community events, meetings, and partnerships to promote program services and connect families to available support.
  • Develop and implement training programs for staff on new policies and procedures in the field of human services.

Family Investment Specialist II

State Of Maryland
Baltimore, MD
04.2012 - 10.2014
  • Facilitated the implementation of the intake and processing system for the Department of Social Services.
  • Provided supplemental training to newly assigned Family Investment Specialist I employees.
  • Prepared and implemented quality assurance policies and procedures.
  • Worked with interdepartmental units for case accuracy, audits, and corrections.
  • Maintained confidentiality and discretion in handling sensitive information.
  • Advocated for families' rights and needs within the social services system.
  • Collaborated with professionals, agencies, and stakeholders to identify systemic issues and improve service delivery.
  • Conducted comprehensive assessments of families' needs and determined eligibility for social services programs.
  • Worked closely with other Family Investment Specialists and social service professionals to coordinate services and deliver assistance to clients.
  • Developed and implemented strategies to improve the efficiency and accuracy of the intake and processing system, resulting in streamlined operations and faster service delivery to families in need.

Advanced Repair Technician

Geek Squad - Best Buy
Windsor Mill, MD
05.2010 - 06.2012
  • Troubleshooted and repaired hardware issues with computers, including desktops, laptops, servers, and peripherals.
  • Installed and configured operating systems, software applications, and drivers on computer systems.
  • Detected and removed viruses, malware, and other security threats from computer systems.
  • Performed system upgrades, including hardware and software updates, to improve performance and security.
  • Identified and resolved network connectivity issues, both wired and wireless.
  • Implemented data backup solutions to ensure the protection and recoverability of critical information.
  • Provided technical support and assistance to end-users, both in person and remotely.
  • Set up and configured new computers, including hardware, software, and user accounts.
  • Maintained inventory of computer equipment, software licenses, and peripherals.
  • Prepared reports on system performance, issue resolution, and recommendations for improvement.

Family Investment Specialist I

State Of Maryland
Baltimore, MD
04.2011 - 04.2012
  • Assisted families in accessing and applying for financial assistance programs, such as TANF, SNAP, Medicaid, childcare subsidies, and other available resources.
  • Maintained accurate and up-to-date client records, case notes, and documentation of services provided.
  • Generated reports and maintained compliance with agency and program reporting requirements.
  • Provided ongoing case management services to families, including developing individualized service plans, setting goals, and monitoring progress.
  • Conducted eligibility screenings and determined families' eligibility for social services programs.
  • Received and reviewed applications for social assistance programs, ensuring all required documents and information are complete.
  • Verify the accuracy of provided data.
  • Conduct regular trainings for staff on updates and changes in financial assistance programs and eligibility criteria to ensure accurate and up-to-date knowledge.
  • Conduct regular trainings and workshops for families to educate them about financial literacy, budgeting, and money management skills.
  • Provide assistance and guidance to families in navigating the application process for financial assistance programs and ensure they have access to all available resources.

Educational Assistant

Sheppard Pratt Health System
Hunt Valley, MD
10.2010 - 09.2011
  • Provided behavioral management assistance.
  • Assisted with screening and assessing the educational needs of the students.
  • Administered academic quizzes, classwork, and state assessments.
  • Electronically maintained and documented student experiences and outcomes via the completion of daily activity logs.
  • Developed and implemented individualized educational plans for students with special needs, in collaboration with teachers and other educational professionals.
  • Collaborated with school administrators and teachers to implement behavior intervention strategies for students with special needs.
  • Provided support in conducting individualized assessments for students with special needs to determine their educational needs and goals.
  • Assisted in organizing and coordinating field trips and educational outings for students, ensuring all necessary permissions and logistics are in place.
  • Assist in the development and implementation of new educational programs and curriculum to meet the diverse needs of students with special needs.
  • Collaborate with a multidisciplinary team to develop and implement individualized educational plans for students with special needs, ensuring that all aspects of their learning and development are addressed.

Operations Manager

National Center On Institutions And Alternatives
Woodlawn, MD
10.2007 - 12.2010
  • Oversaw budgeting, reporting, planning, and auditing within the organization.
  • Assisted Human Resources with recruitment when necessary.
  • Provided inspired leadership for the organization.
  • Developed, implemented, and reviewed operational policies and standard operating procedures.
  • Ensured quality of care and assistance is given to all clients and staff members.
  • Developed internal auditing tools and conducted internal audits and reports.
  • Worked with the Board of Directors and Stakeholders to determine values, mission, development, and administration of short-term and long-term goals for the organization.
  • Implemented a performance management system to evaluate and improve the efficiency and productivity of all staff members.
  • Implemented a performance management system to track employee productivity and provide regular feedback.
  • Identified and implemented cost-saving measures to optimize financial resources and maximize profitability for the organization.

Computer Technician

CompUSA
Towson, MD
03.2007 - 08.2010
  • Diagnosed and resolved hardware issues with computers, including desktops, laptops, servers, and peripherals. Repaired or replaced faulty components such as hard drives, memory, or motherboards.
  • Installed and configured operating systems, software applications, and drivers on computer systems. Ensured compatibility and optimal performance.
  • Detected and removed viruses, malware, and other security threats from computer systems. Implemented preventive measures, such as installing antivirus software and educating users about safe computing practices.
  • Performed system upgrades, including hardware and software updates, to improve performance and security. Conducted regular system maintenance tasks, such as disk cleanup, defragmentation, and system optimization.
  • Identified and resolved network connectivity issues, both wired and wireless. Troubleshot network hardware, routers, switches, and modems. Configured IP addresses, DNS settings, and network protocols.
  • Implemented data backup solutions to ensure the protection and recoverability of critical information. Restored data from backups in the event of data loss or system failure.
  • Provided technical support and assistance to end-users, both in person and remotely. Responded to help desk requests, troubleshooted issues, and guided users on software and hardware usage.
  • Set up and configured new computers, including hardware, software, and user accounts. Installed and connected peripherals, such as printers, scanners, and external storage devices.
  • Maintained inventory of computer equipment, software licenses, and peripherals. Tracked assets, performed audits, and ensured proper documentation of hardware and software resources.
  • Created and updated documentation, including troubleshooting procedures, user manuals, and technical guides. Prepared reports on system performance, issue resolution, and recommendations for improvement.

Car Electronics Installer

Best Buy
Windsor Mill, MD
01.2009 - 05.2010
  • Installed car audio systems, ensuring proper wiring connections, mounting, and configuration.
  • Integrated electrical systems such as GPS systems, navigation units, backup cameras, remote starters, or alarm systems in vehicles.
  • Troubleshot and diagnosed electrical and wiring problems in vehicles, providing effective solutions.
  • Installed accessories like roof racks, running boards, towing hitches, or interior upgrades.
  • Performed interior modifications to enhance the aesthetics and comfort of vehicles.
  • Installed and configured security systems to enhance vehicle security and theft prevention.
  • Assisted customers with customizing their vehicles by installing aftermarket parts.
  • Conducted system testing and quality checks to ensure proper functionality and performance.
  • Provided customer support and education on installed components.
  • Maintained accurate records of installations and completed necessary documentation.

Paid Summer Intern

Towson University Police Department
Towson, MD
05.2009 - 08.2009
  • Conducted individual background checks for employment services, childcare services, and other related services.
  • Revised, improved, created, and updated current fingerprinting manuals and agency hiring policies.
  • Verified and updated employee employment-related information. Performed various clerical duties.
  • Provided exceptional customer service support to internal and external customers.
  • Welcomed and assisted individuals scheduled for fingerprinting, ensuring a professional and friendly environment.
  • Explained the fingerprinting process to individuals and answered any questions they may have.
  • Prepared the necessary paperwork and forms for fingerprinting, ensuring accurate documentation.
  • Adhered to strict security protocols and maintained the integrity of fingerprinting equipment and supplies.
  • Handled document management, data entry, and record-keeping.
  • Maintained office systems and provided general administrative support to various departments or executives.

Lead Technician

Circuit City Stores
Catonsville, MD
07.2006 - 12.2008
  • Diagnosed and resolved hardware issues with computers, including desktops, laptops, servers, and peripherals.
  • Installed and configured operating systems, software applications, and drivers on computer systems.
  • Detected and removed viruses, malware, and other security threats from computer systems.
  • Identified and resolved network connectivity issues, both wired and wireless.
  • Configured IP addresses, DNS settings, and network protocols.
  • Restored data from backups in the event of data loss or system failure.
  • Set up and configured new computers, including hardware, software, and user accounts.
  • Installed and connected peripherals, such as printers, scanners, and external storage devices.
  • Trained and mentored junior technicians on hardware troubleshooting and repair techniques, ensuring a high level of expertise in the team.
  • Led and managed a team of technicians, providing guidance and support to ensure efficient and effective troubleshooting and repair services.

Program Manager

National Center On Institutions And Alternatives
Woodlawn, MD
04.2006 - 10.2007
  • Scheduled employees for regular training within the organization.
  • Led multiple and concurrent projects in support of the organization.
  • Participated in multi-functional, dedicated project teams assembled to identify issues and provide solutions.
  • Created lesson plans with the classroom Teachers based on the organization's education curriculum.
  • Developed and implemented evaluation tools to measure program effectiveness and outcomes.
  • Coordinated and oversaw the implementation of new programs and initiatives to improve the organization's education curriculum.
  • Collaborate with internal and external stakeholders to develop partnerships and funding opportunities to support program initiatives.
  • Develop and execute a comprehensive program management strategy to ensure the successful implementation and delivery of all projects and initiatives.
  • Manage the program budget and ensure that all expenses are within allocated funds.
  • Manage the recruitment and selection process for program staff to ensure highly qualified and motivated individuals are hired.

Car Equipment Installation Technician

Circuit City Stores
Catonsville, MD
01.2006 - 07.2006
  • Installed car audio systems, ensuring proper wiring connections, mounting, and configuration.
  • Integrated electrical systems such as GPS systems, navigation units, backup cameras, remote starters, or alarm systems in vehicles.
  • Troubleshot and diagnosed electrical and wiring problems in vehicles.
  • Installed and configured security systems to enhance vehicle security and theft prevention.
  • Assisted customers with customizing their vehicles by installing aftermarket parts.
  • Conducted system testing and quality checks to ensure proper functionality.
  • Maintained accurate records of installations and completed service orders.
  • Collaborate with other technicians to develop innovative installation techniques and improve efficiency in car equipment installations.
  • Collaborate with sales team to identify upsell opportunities and provide recommendations for additional car equipment installations.
  • Provide recommendations on the most reliable and durable car equipment brands in the market to ensure long-term customer satisfaction and minimize the need for repairs or replacements.

House Manager

National Center On Institutions And Alternatives
Woodlawn, MD
07.2005 - 04.2006
  • Supported worker communication within the management team.
  • Initiated and implemented disciplinary actions to employees.
  • Conducted staff meetings and attended weekly management meetings.
  • Provided exceptional customer service to all internal and external customers.
  • Oversaw the operations of the group home.
  • Implemented and enforced safety and security measures to ensure the well-being of residents and staff members.
  • Developed and implemented strategies to optimize the efficiency and effectiveness of the group home operations, including streamlining processes, improving staff productivity, and reducing operational costs.
  • Develop and implement a training program for new staff members to ensure they are equipped with the necessary skills and knowledge to effectively perform their job duties.
  • Developed and implemented training programs to enhance the skills and knowledge of staff members in order to improve the quality of care provided to residents.
  • Manage and maintain the budget for the group home, including tracking expenses, analyzing financial data, and making recommendations for cost-saving measures.

Residential Counselor

National Center On Institutions And Alternatives
Woodlawn, MD
01.2005 - 07.2005
  • Developed and implemented personalized treatment plans for residents to address their unique needs and goals.
  • Conducted regular assessments and progress evaluations to track the effectiveness of behavioral plans.
  • Collaborated with the legal department to ensure compliance with all regulations and licensing requirements.
  • Worked with the families of clients, behavior management team, and senior management to create and enforce individualized behavioral plans.
  • Contributed to the organization's mission of providing support and care for individuals with disabilities and behavioral concerns.
  • Collaborated with the medical team to ensure residents are receiving appropriate medical care and interventions.
  • Provided emotional support and counseling to residents to help them cope with their disabilities and behavioral concerns.
  • Coordinated with external organizations and agencies to provide additional resources and support to residents.
  • Facilitated group therapy sessions for residents to foster community and promote personal growth.
  • Assisted residents in developing and maintaining appropriate social skills to enhance their overall quality of life.

Education

Master of Science - Information Technology

Towson University
Towson, MD

Bachelor of Science - Sociology And Anthropology

Towson University
Towson, MD
12.2009

Bachelor of Science - Criminal Justice

Coppin State University
Baltimore, MD

Skills

  • Strategic thinking (Skillful)
  • Customer relationship management (Experienced)
  • Process improvement (Skillful)
  • Operational excellence (Experienced)
  • Project Management (Experienced)
  • Program Manager (Experienced)
  • Training and Development (Experienced)
  • Quality Control (Experienced)
  • Quality Assurance (Experienced)
  • Human Services (Experienced)
  • Nonprofit/Volunteering (Experienced)
  • Policy Knowledge (Experienced)
  • Teamwork (Expert)
  • Problem solving (Expert)
  • Critical thinking (Experienced)
  • Communication skills (Expert)
  • Flexibility (Experienced)
  • Attention to detail (Experienced)
  • Leadership (Experienced)
  • Technology (Experienced)

Certification

  • CompTIA Project+ | CompTIA | Downers Grove, IL | Obtained: Sep 2023
  • CompTIA Security+ CE | CompTIA | Downers Grove, IL | Obtained: Sep 2023, Expiration: Sep 2026
  • CompTIA Network+ CE | CompTIA | Downers Grover. IL | Obtained: Sep 2023, Expiration: Sep 2026
  • CompTIA A+ CE | CompTIA | Downers Grover, IL | Obtained: Oct 2023, Expiration: Oct 2026
  • CompTIA CSIS | CompTIA | Downers Grover, IL | Obtained: Oct 2023, Expiration: Sep 2026
  • CompTIA CIOS | CompTIA | Downers Grover, IL | Obtained: Oct 2023, Expiration: Sep 2026

Timeline

Family Investment Specialist IV

State Of Maryland
07.2018 - Current

Family Investment Specialist III

State Of Maryland
04.2015 - 07.2018

Human Services Specialist IV

State Of Maryland
10.2014 - 04.2015

Family Investment Specialist II

State Of Maryland
04.2012 - 10.2014

Family Investment Specialist I

State Of Maryland
04.2011 - 04.2012

Educational Assistant

Sheppard Pratt Health System
10.2010 - 09.2011

Advanced Repair Technician

Geek Squad - Best Buy
05.2010 - 06.2012

Paid Summer Intern

Towson University Police Department
05.2009 - 08.2009

Car Electronics Installer

Best Buy
01.2009 - 05.2010

Operations Manager

National Center On Institutions And Alternatives
10.2007 - 12.2010

Computer Technician

CompUSA
03.2007 - 08.2010

Lead Technician

Circuit City Stores
07.2006 - 12.2008

Program Manager

National Center On Institutions And Alternatives
04.2006 - 10.2007

Car Equipment Installation Technician

Circuit City Stores
01.2006 - 07.2006

House Manager

National Center On Institutions And Alternatives
07.2005 - 04.2006

Residential Counselor

National Center On Institutions And Alternatives
01.2005 - 07.2005

Master of Science - Information Technology

Towson University

Bachelor of Science - Sociology And Anthropology

Towson University

Bachelor of Science - Criminal Justice

Coppin State University

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Martel Morris