Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Martell Foster

Eastpointe

Summary

Proven leader in fast-paced environments, excelling in roles from Assembly Line Production Worker at Fca Us LLC to Sales Manager at Advanced Auto Parts. Demonstrated expertise in quality control and customer service, significantly increasing sales revenue and customer satisfaction. Skilled in staff development and inventory management, consistently achieving and surpassing production and sales targets.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Assembly Line Production Worker

Fca Us LLC
10.2020 - Current
  • Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
  • Contributed to overall team success by meeting daily production targets consistently.
  • Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
  • Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
  • Operated various tools and equipment proficiently for faster product assembly without compromising quality.
  • Exceeded company expectations regarding punctuality and attendance, demonstrating a strong work ethic and commitment to the success of the assembly line team.
  • Reduced errors in assembled products by maintaining a keen attention to detail and following instructions closely.
  • Achieved consistent results in product quality while maintaining a fast-paced work environment on the assembly line.

Store Manager

AutoZone
11.2012 - 06.2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Completed point of sale opening and closing procedures.

Route Service Sales Representative

Cintas
11.2016 - 03.2018
  • Facilitated clear communication between customers and company management to resolve any issues or concerns quickly.
  • Continuously updated product knowledge through ongoing training sessions, enabling informed conversations with clients about features and benefits of offerings.
  • Supported fellow route service representatives by providing backup coverage during absences or vacations, ensuring seamless customer experiences.
  • Implemented effective time management strategies to maximize productivity during daily routes.
  • Utilized strong negotiation skills to secure favorable pricing agreements with vendors, resulting in increased profit margins for the organization.
  • Managed inventory levels to ensure timely restocking of products and minimize shortages.
  • Identified potential new customers within assigned territory through market research and cold calling techniques.
  • Conducted regular vehicle maintenance checks to ensure safety and reliability during service routes.

Delivery Driver

FedEx
02.2014 - 11.2016
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Loaded truck and properly secured items to prevent damage for deliveries.

Security Officer

Signal 88
08.2013 - 06.2014
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Reported suspicious activities and persons to law enforcement.

Sales Manager

Advanced Auto Parts
08.2010 - 11.2012
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Boosted sales performance by implementing effective visual merchandising and store layouts.
  • Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
  • Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.

Education

Associate of Science - Computer Information Technology

Indiana Wesleyan University
Marion, IN
12-2024

Skills

  • Safety procedures
  • Hand-eye coordination
  • Workplace cleanliness
  • Quality control analysis
  • Customer service
  • Sales expertise
  • Inventory management
  • Staff development

Certification

Information Management Systems Certification - Peregrine Global Services

Timeline

Assembly Line Production Worker

Fca Us LLC
10.2020 - Current

Route Service Sales Representative

Cintas
11.2016 - 03.2018

Delivery Driver

FedEx
02.2014 - 11.2016

Security Officer

Signal 88
08.2013 - 06.2014

Store Manager

AutoZone
11.2012 - 06.2023

Sales Manager

Advanced Auto Parts
08.2010 - 11.2012

Associate of Science - Computer Information Technology

Indiana Wesleyan University

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