Martell Stamps

• Served as lead liaison for municipal and law enforcement partners, facilitating 24/7 operations.
• Managed daily dispatch operations, directing 30–60+ service calls per shift with over 95% on-time response.
• Supervised a team of 10–20+ tow truck operators, ensuring adherence to safety protocols and operational standards.
• Monitored dispatch systems and radio communications to maintain coordination between field staff and operations.
• Tracked performance metrics, analyzed trends, and prepared reports for data-driven decision-making.
• Enforced safety policies and regulations while coordinating employee training and accurate payroll processing.

• Supervised daily dispatch operations to ensure efficient scheduling and adherence to operational standards.
• Routed field service technicians to appliance repair calls using dispatch software, optimizing response times.
• Managed high-volume inbound and outbound service calls, coordinating customer appointments with real-time adjustments.
• Tracked work-in-progress service orders, coordinating parts ordering and follow-ups to minimize delays.
• Audited dispatch portals daily to confirm completion of service tickets and rescheduled unresolved jobs.
• Monitored technician routes and workloads, ensuring quality standards and productivity goals.
• Resolved discrepancies in service orders and escalated customer issues promptly.
• Trained employees on dispatch systems, operational procedures, and customer service protocols.

Coordinated dispatch of drivers and independent contractors for timely vehicle pickups and deliveries.

Obtained detailed information from sellers regarding vehicle locations and pickup instructions.

Maintained comprehensive documentation on vehicles and advanced fees to sellers.

Prepared and updated daily route schedules for efficient operations.

Collected and organized route sheet documentation for pickups, completions, and driver locations.

Ensured route completion through driver check-in processes and truck tracking software.

Generated weekly system checks for independent contractors and resolved any discrepancies.

Reported driver performance issues to management for prompt resolution.

Scheduled assignments for drivers to ensure on-time deliveries and boost productivity.

Assigned loads according to designated routes and driver proximity.

Supported logistics strategies by adhering to processes for accurate product delivery.

Managed daily dispatch operations while coordinating alternate transport modes.

Organized shipping documents for all outbound loads to facilitate operations.

Expedited locating of missing, misrouted, delayed, returned, or damaged freight.