Summary
Overview
Work History
Education
Timeline
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Martene Chivers

Vernonia

Summary

Customer-focused professional experienced in supporting clients' needs, driving product adoption, and fostering customer loyalty. Known for strong communication skills and problem-solving capabilities. Demonstrated success in managing complex customer issues, implementing effective solutions, and contributing to team objectives. Significant impact on customer retention and satisfaction through proactive relationship management.

Overview

13
13
years of professional experience

Work History

Premier Customer Success Representative

Wells Fargo
Hillsboro
02.2019 - Current
  • Support customers and resolve moderate to complex inquiries or issues on a variety of financial products and services via phone or online.
  • Assist customer with problems and provide an exceptional customer experience while adhering to work guidelines, policies, and regulations.
  • Navigate multiple computer systems while researching solutions, all while communicating effectively and accurately when delivering information.

Premier Customer Success Representative & Trainer

Wells Fargo
Hillsboro
02.2019 - Current
  • Facilitate Learning Lab, providing an in-depth overview of training, procedures, and policies. and policies.
  • Coaching and call listening, providing a positive learning environment, and feedback.
  • Support customers through a variety of concerns, and provide options.
  • Interact with management, peers, and others to provide best practices and how to better facilitate new hires.

Bar Manager

The Aloft Hotel
Portland
01.2013 - 01.2019
  • Self-Motivated and organized professional with over ten years of hospitality experience.
  • Effectively prioritize in a fast paced environment while maintaining the highest level of customer service.
  • Oversees ordering and inventory for kitchen and bar.
  • Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
  • Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
  • Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.

Education

Hospitality Management

Oregon Culinary Institute
01.2013

Interior Design

CSUS

Liberal Arts

Sierra College

Work Location

Remote

Timeline

Premier Customer Success Representative

Wells Fargo
02.2019 - Current

Premier Customer Success Representative & Trainer

Wells Fargo
02.2019 - Current

Bar Manager

The Aloft Hotel
01.2013 - 01.2019

Hospitality Management

Oregon Culinary Institute

Interior Design

CSUS

Liberal Arts

Sierra College

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Martene Chivers