Summary
Overview
Work History
Education
Skills
Timeline
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Martene Pendigrast

Charleston,SC

Summary

Dynamic and detail-oriented professional with a proven track record in customer service at The Post and Courier. Skilled in problem-solving and layout design, I excel in high-pressure environments, enhancing customer loyalty and satisfaction. My strong communication and multitasking abilities drive successful outcomes in diverse roles, from gift basket design to nursing assistance.

Overview

20
20
years of professional experience

Work History

Gift Basket Designer

Ms.M’s Gift Basket/Self Employment
10.2005 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Design and distribute gift baskets
  • Assisted with day-to-day operations, working efficiently and productively to ensure that the business is operating at its fullest potential
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.

Customer Service Representative

The Post and Courier
05.2022 - 04.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Front Desk Agent

Clarion Pointe Hotel
11.2021 - 05.2022
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Nursing Assistant

Private Duty Home Care
10.2017 - 10.2020
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
  • Agreed to take on additional shifts and extra hours during short coverage and holidays to maintain proper staffing for patients

Sales Associate

New York and Company, Tanger Outlet
11.2019 - 03.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.

Education

Diploma -

Septima P Clark Academy
1929 Grimball Rd. Charleston SC29412

Licensed Nurses Assistant - CNA

Trident Technical College
Charleston, SC
08.2000

Skills

  • Teamwork skills
  • Layout design
  • Concept development
  • Computer literate
  • Customer service
  • Multitasking Abilities
  • Task prioritization
  • Excellent communication
  • Problem-solving

Timeline

Customer Service Representative

The Post and Courier
05.2022 - 04.2025

Front Desk Agent

Clarion Pointe Hotel
11.2021 - 05.2022

Sales Associate

New York and Company, Tanger Outlet
11.2019 - 03.2020

Nursing Assistant

Private Duty Home Care
10.2017 - 10.2020

Gift Basket Designer

Ms.M’s Gift Basket/Self Employment
10.2005 - Current

Diploma -

Septima P Clark Academy

Licensed Nurses Assistant - CNA

Trident Technical College

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