MARTESHIA LAW
York,AL
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
11
11
years of professional experience
Work History
Medical Laboratory Assistant
Universal Medical Training Service
Livingston, Alabama
10.2020 - 07.2024
- Adhered to strict documentation requirements to maintain data integrity and reporting accuracy
- Implemented consistent control and quality assurance testing to safeguard quality adherence
- Observed laboratory protocols for instrument preventive maintenance, troubleshooting and calibration.
Store Manager
Dollar General
York, Alabama
01.2014 - 07.2024
- Set clear expectations for team performance, conducting periodic evaluations and implementing corrective actions
- Monitored budgets and employed comprehensive loss prevention and inventory management strategies to meet goals
- Led team by example to maintain focus on performance and achieving targets
- Balanced tills at end of shifts and made daily bank deposits
- Supervised inventory control measures, collaborating with purchasing personnel to verify cost-effective replenishment
- Maintained high store standards in merchandising, security and visual presentation
- Managed inventory audits, financial reconciliations and sales reporting
- Prepared team schedules with focus on maintaining optimal employee coverage for business needs.
Customer Service Representative
Comcast, Xfinity
York, Alabama
10.2018 - 08.2020
- Answered customer questions about policies and procedures with friendly and knowledgeable approach
- Maximized satisfaction by anticipating needs and consistently offering expert support
- Handled customer inquiries, payments and service requests
- Enhanced customer satisfaction with fast, knowledgeable service
- Delivered fast and friendly service to handle questions and service complaints
- Managed customer calls efficiently in fast-paced call center environment.
Education
Certification -
Universal Medical Training Service
Livingston, AL10.2019
High School -
Sumter County High
York, AL05.2011
Skills
- Project Management
- Risk Management
- Budget Administration
- Store Merchandising
- Operations Management
Languages
English, Fluent
Timeline
Medical Laboratory Assistant
Universal Medical Training Service
10.2020 - 07.2024
Customer Service Representative
Comcast, Xfinity
10.2018 - 08.2020
Store Manager
Dollar General
01.2014 - 07.2024
Certification -
Universal Medical Training Service
High School -
Sumter County High