Martessa Tinsley
Beltsville,MD
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. I'm dedicated and adaptable with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. I'm a hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
36
36
years of professional experience
1
1
Certification
3
3
years of post-secondary education
Work History
Mailroom Supervisor
United States Post Office
Washington, DC
06.1995 - Current
- Conducted regular meetings with team members to discuss progress towards goals.
- Performed regular audits of inventory levels; resolved discrepancies between physical counts versus system records.
- Managed a team of 15-20 warehouse personnel; delegated tasks as needed while providing ongoing guidance and support.
- Maintained accurate inventory records by tracking product movement from receiving through shipping.
- Conducted regular staff meetings to discuss safety protocols, productivity goals, and other operational issues.
- Provided direction during peak periods when additional staff were required due to increased demand.
- Monitored and tracked incoming and outgoing packages and shipments, ensuring timely delivery of items.
- Assigned duties to mailroom staff members according to their abilities and skillsets.
- Coordinated and supervised mailroom staff, ensuring that all tasks were completed efficiently.
- Provided guidance to new employees regarding job roles and responsibilities in the mailroom environment.
- Responded quickly to emergency situations involving lost or damaged packages and mailings.
- Ensured compliance with safety regulations in the workplace while handling hazardous materials.
- Processed outgoing mail using appropriate postage meters or other methods per postal regulations.
- Maintained accurate records of all mail and parcels received or dispatched from the facility.
- Resolved customer complaints related to mail services in a professional manner.
- Checked incoming mail for proper sorting and dissemination to correct personnel.
- Removed jams, assessed machine problems and performed basic maintenance tasks to promote continued usability.
- Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
- Operated mail processing equipment and manually sorted mail.
- Used portable electronic scanner to track parcels and record tracking progress.
- Utilized portable scanner to mark items delivered to residences and businesses, keeping records current and accurate.
- Delegated work to staff, setting priorities and goals.
Sales and Service Associate
United States Post Office
Washington, DC
03.1988 - Current
- Processed customer transactions in an efficient and accurate manner.
- Maintained store displays to ensure that merchandise was attractively presented.
- Adhered to all safety regulations when handling merchandise or operating equipment.
- Processed transactions accurately using point-of-sale systems.
- Followed all security protocols when handling confidential information.
- Resolved customer complaints in a professional manner.
- Stayed current on promotional activities and sales events.
- Completed assigned tasks within established time frames.
- Handled cash, credit card, and check payments for goods and services.
- Demonstrated product knowledge to customers by providing detailed information about products and services offered.
- Assisted with training new associates on processes and procedures.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered incoming calls promptly, courteously, and professionally.
- Ensured compliance with all safety regulations while maintaining a clean work environment.
- Performed opening and closing duties including counting money in drawers, setting up registers, completing daily logs.
- Utilized POS system to process orders accurately and efficiently.
- Maintained cleanliness of work areas throughout the day.
- Greeted customers and assessed their needs.
- Assisted customers by finding solutions to complaints, concerns and inquiries.
- Processed timely and accurate account maintenance updates, keeping all records current, accurate and compliant.
- Educated customers on how to complete transactions through web-based or in-store options, reducing service load by empowering individuals to manage personal needs.
- Processed customer account changes with proprietary software.
- Consulted with customers regarding needs and addressed concerns.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Updated databases with new and modified customer data.
- Prevented key account losses by researching discrepancies and correcting problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collected deposits or payments and arranged for billing.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Education
High School Diploma -
Topeka High School
Topeka, KS 09.1983 - 05.1986
Skills
- Verbal and written communication
- Staff Management
- Skilled in POS / RSS
- Policy Enforcement
- Mail Sorting
- Postal service product knowledge
- Distribution Services
- Fee Collection
- Postal regulations knowledge
- Strong organization skills
- Machine Operation
- Retail Sales
- Mail distribution
- Mail handling
- Problem-solving skills
- New Employee Training
Certification
- Certified U S Passport Agent 2010-2024
Accomplishments
- Appointed as Retail Ambassador 2003-2005
- Supervised team of 35+ staff members.
References
References available upon request.
Timeline
Mailroom Supervisor
United States Post Office
06.1995 - Current
Sales and Service Associate
United States Post Office
03.1988 - Current
High School Diploma -
Topeka High School
09.1983 - 05.1986
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