Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Martez Bailey

Las Vegas,NV

Overview

9
9
years of professional experience

Work History

Medical Receptionist

Doctoroo
Las Vegas, NV
02.2025 - Current
  • Manage patient scheduling, registrations, and insurance verifications for mobile urgent care services.
  • Handle inbound and outbound calls to coordinate patient appointments, and provide service information.
  • Maintain confidential patient records in compliance with HIPAA regulations.
  • Assist medical staff with administrative tasks, ensuring smooth daily operations.
  • Provide excellent customer service to patients, addressing inquiries and concerns professionally.
  • Map patient addresses and dispatch providers based on time and location to optimize efficiency and response times.
  • Coordinate provider dispatch to ensure timely patient care, and minimize delays in mobile urgent care services.

Patient Access Representative

Family Christian Health Center
Harvey, IL
02.2022 - 08.2024
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards.
  • Collected and entered patient demographic and insurance data into a computer database.
  • Performed patient scheduling and registration functions.
  • Obtained patient insurance information, and determined eligibility for benefits.
  • Utilized electronic medical record systems and medical terminology knowledge for data entry tasks.
  • Identified insurance payment sources and listed payers in proper sequence.
  • Explained estimated costs for medical treatments, and answered patient questions.
  • Facilitated communication between patients and medical staff.
  • Attended facility meetings to stay updated on procedural and insurance-related instructions.
  • Provided remote administrative support, handling patient scheduling, insurance verifications, and data entry, while ensuring seamless communication with both patients and healthcare staff.

Director of Operations

Premier Transitions US,
Pittsburg, CA
01.2016 - 02.2022
  • Expertise in overseeing day-to-day business functions, optimizing workflows, and ensuring operational efficiency.
  • Skilled in hiring, training, and mentoring staff to enhance performance and create a collaborative work culture.
  • Identifying inefficiencies and implementing solutions that streamline operations and improve service delivery.
  • Developing long-term goals and action plans to drive organizational growth and stability.
  • Ensuring adherence to industry standards, state and federal regulations, and organizational policies.
  • Managing financial planning, cost control, and resource allocation to maximize profitability.
  • Building strong relationships with clients, addressing concerns, and ensuring a high level of service satisfaction.
  • Designing and executing structured programs that support client transition and reintegration efforts.

Education

High School Diploma -

Rich South High School
Richton Park
05-2011

Skills

  • DrChrono EHR systems knowledge
  • 85 WPM Typing Speed
  • Registrations and Admissions
  • Professional Data Entry
  • Call Center and Retail Customer Service
  • Insurance Company Knowledge
  • Microsoft Word, Excel, and Spreadsheet Proficiency
  • EPIC/Centricity Systems Knowledge
  • Calm and Effective Under Pressure
  • Customer Satisfaction

Languages

Spanish
Native/ Bilingual

Affiliations

  • Musician

Timeline

Medical Receptionist

Doctoroo
02.2025 - Current

Patient Access Representative

Family Christian Health Center
02.2022 - 08.2024

Director of Operations

Premier Transitions US,
01.2016 - 02.2022

High School Diploma -

Rich South High School

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Martez Bailey