MARTEZ BROWN
Hebron,KY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Program Manager
AMAZON AIR
05.2022 - Current
- Facilitate stakeholder communication, leading to improved alignment between business objectives and program goals.
- Manages cross-functional team to deliver high-quality results within scope and budget constraints across Amazon network.
- Ensure compliance with corporate policies, federal regulations, and standardized processes.
- Lead process improvement initiatives by conducting thorough analyses of existing workflows, identifying bottlenecks and redundancies that hindered progress toward established targets.
- Manages timely, ethical, and professional investigations into any compliance or security risk concerns
- Enhances team collaboration by implementing agile methodologies for better project execution and adaptability.
- Develop comprehensive project plans, resulting in successful on-time delivery of multiple programs.
Manager, Badging & Security Compliance
CITY OF CHICAGO DEPARTMENT OF AVIATION
09.2014 - 05.2022
- Managed staff of 30+ associates/contractors that perform various compliancy measures.
- Managed timely, ethical, and professional investigations into any compliance or security risk concerns
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Managed information from various reporting tools to determine and manage risks.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Manager, Enterprise Support
COMCAST(XFINITY) COMMUNICATIONS
08.2002 - 08.2014
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Communicated clearly with employees and stakeholders to keep everyone on same page and working toward established business goals.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Implemented operations policies, procedures, programs and standards that support objectives of Comcast Business.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
English Literature -
Chicago State University
Chicago, IL05.1996
Skills
- Scope Management
- Problem-solving skills
- Strategic Planning
- Project Leadership
- Training and mentoring
- Change Management
- Relationship Management
- Best Practices Implementation
- Issue Resolution
- Strategic goal development
- Client Interfacing
- Complex Problem-Solving
Certification
- Franklin Covey's - Four Disciplines of Execution Certification Training - May 2010
- Airport Security Coordinator (ASC) - Certification, AAAE - SEP 2022
- ACE Trusted Agent Certification Training, AAAE - APR 2024
Timeline
Senior Program Manager
AMAZON AIR
05.2022 - Current
Manager, Badging & Security Compliance
CITY OF CHICAGO DEPARTMENT OF AVIATION
09.2014 - 05.2022
Manager, Enterprise Support
COMCAST(XFINITY) COMMUNICATIONS
08.2002 - 08.2014
English Literature -
Chicago State University