Martez Downer
Charlotte,NC
Summary
I have been in my current role as a Call Center Retention Sales Representative for over 1 year and was recently promoted to a mentor. I have extensive knowledge of Spectrum products and stellar human relation skills.
Overview
7
7
years of professional experience
Work History
Call Center Sales Retention Representative
Spectrum
05.2022 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Utilized sales techniques to build customer interest and close sales.
- Overcame objections using friendly, persuasive strategies.
- Educated customers on product and service benefits, explaining features and answering questions.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Attained $Amount in sales targets on monthly basis.
Inbound Sales Representative
Cox Communications Inc
04.2021 - 02.2022
- Increased overall sales by Number% through streamlining sales procedures and maintaining long-term relationships with clients.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.
- Worked with multiple means of communication within fast-paced environment.
- Supported sales department in handling new subscriber orders, account inquiries and assigned tasks.
Assistant Manager
DTLR, Inc
06.2019 - 03.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
Assistant Store Manager
Foot Locker
02.2017 - 06.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Associate - Business Administration
Tidewater Community College
Norfolk, VA05.2019
Advanced Studies Diploma - General Studies
Norview High School
Norfolk, VA06.2016
Skills
- Retail Management
- Key Holder Skills
- Keyboarding 50 wpm
- NRF Advanced Customer Service and Sales Certification
- Microsoft Office Word Certification
- Assessments
- Sales skills — Proficient
- April 2022
- Influencing and negotiating with customers
- Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
- Outstanding Interpersonal Skills
- Customer Service Experience
- Understanding of Sales Retention
- De-Escalation Techniques
Timeline
Call Center Sales Retention Representative
Spectrum
05.2022 - Current
Inbound Sales Representative
Cox Communications Inc
04.2021 - 02.2022
Assistant Manager
DTLR, Inc
06.2019 - 03.2021
Assistant Store Manager
Foot Locker
02.2017 - 06.2019
Associate - Business Administration
Tidewater Community College
Advanced Studies Diploma - General Studies
Norview High School
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