MARTEZ PENN
Montgomery,Al
Summary
To be a results driven IT professional with notable success in planning, analysis and implementation of security initiatives.
Overview
9
9
years of professional experience
Work History
Field Service Technician
Satellites Unlimited
11.2023 - 06.2024
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Followed safety procedures to avoid injuries in field.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
Field Service Technician
Spectrum
08.2022 - 06.2023
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Followed safety procedures to avoid injuries in field.
CYBERSECURITY TECHNICIAN
USAF NATIONAL GUARD
04.2018 - 04.2022
- Monitored confidential company data and mitigated hacking through network systems, managed online and phone call tips, implementing uncovered information into investigation processes to solve cases, Fostered effective communications with legal personnel and Cybersecurity Engineers to conduct practical investigations, applied theories and concepts to development, maintenance and implementation of information security standards, procedures and guidelines, recommended improvements in security systems and procedures, monitored computer virus reports to determine when to update virus protection systems.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
IT FIELD TECHNICIAN
INSIGHT GLOBAL
08.2021 - 03.2022
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution, Configured hardware devices and software to set up workstations for employees, Evaluated user problems, removed malware, ransomware and other threats from laptops and desktop systems, Installed new versions of software to eliminate security problems and protect data, collaborated with vendors to locate replacement components and resolve problems.
HVAC Technician
Sodexo(Auburn University in Montgomery)
05.2015 - 04.2018
- Interpreted blueprints, technical drawings, schematics and computer-generated reports for new product development, applied mechanical problem-solving skills to develop creative solution for quality products, Troubleshot and diagnosed HVAC and chiller system equipment issues, Identified suitable materials for production use that aligned with environmental concerns and budget constraints, Educated clients on more energy-efficient solutions for old systems that meet project requirements for timelines and budgets.
Education
CYBERSECURITY -
US AIR FORCE
HVAC UNIVERSAL CERTIFICATION -
FORTIS COLLEGE
05.2015
High School Diploma -
Bullock County High School
Union Springs, AL05.2003
Skills
- Regulatory requirements
- Local Area Network (LAN)
- Certification and Accreditations
- System Updates
- Multifactor Authentication and Antivirus management
- Problem-Solving
- Positive Attitude
- Troubleshooting and repair
- Field Repairs
- Customer Service
- Preventive Maintenance
- Teamwork and Coordination
- Inventory Management
- Power Tools Operation
- Repair and Installation
- Hardware and software installation
- Safety assessment
- Tool management
- System Installation
Timeline
Field Service Technician
Satellites Unlimited
11.2023 - 06.2024
Field Service Technician
Spectrum
08.2022 - 06.2023
IT FIELD TECHNICIAN
INSIGHT GLOBAL
08.2021 - 03.2022
CYBERSECURITY TECHNICIAN
USAF NATIONAL GUARD
04.2018 - 04.2022
HVAC Technician
Sodexo(Auburn University in Montgomery)
05.2015 - 04.2018
CYBERSECURITY -
US AIR FORCE
HVAC UNIVERSAL CERTIFICATION -
FORTIS COLLEGE
High School Diploma -
Bullock County High School
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