Martez Saunders
Detroit
Summary
One of my biggest strengths is my work ethic. I have around two years of experience in the industry, and I always give my full effort no matter what position I’m in. Whether it’s dishwashing, bussing, or any other responsibility, I take my job performance seriously and always try to do the work to the best of my ability. I’m dependable, willing to learn, and motivated to become great at what I do. I bring a strong mindset, consistency, and the willingness to go above expectations to help the team succeed.
Overview
3
3
years of professional experience
Work History
Guest support/Lead Busser
Sullivans steakhouse
Detroit
09.2024 - Current
- Guest Support / Busser
- Sullivan’s Steakhouse (Hotel Restaurant) | [Start Date] – Present
- • Known by coworkers and management as the “Head Guest Support” for consistently delivering top-tier work quality, leadership, and operational reliability
- • Maintained high standards of cleanliness, presentation, and efficiency in fast-paced, high-pressure hotel restaurant environment, enhancing guest experience
- • Set and reset dining tables with precision and speed, ensuring each table is fully prepared with proper place settings, glassware, and utensils before guest service or shift changes
- • Demonstrate strong attention to detail and pride in performance—often recognized by guests for intense focus and care when setting tables or handling dining room tasks
- • Led by example through initiative and work ethic; took on additional responsibilities to uphold standards across all shifts
- • Rely on leadership experience from past roles to manage task flow, coach coworkers, and maintain a calm, focused presence even during peak stress and high-volume dinner service
- • Balanced speed and precision in service delivery, ensuring quality and adherence to policies while effectively managing high-volume dinner service
Shift Manager
Taco bell
Detroit
10.2023 - 09.2024
- Crew Member
- • Worked multiple positions with speed and accuracy, including cashier (drive-thru and front counter), food prep, fryer, and line work (taco stuffer/assembler)
- • Operated register independently during peak hours—responsible for order-taking, upselling menu items, handling cash, and maintaining accurate drawers
- • Delivered fast, friendly, and professional service while maintaining focus under pressure
- • Performed morning prep duties to ensure smooth operations during lunch and dinner rushes
- Led team during busy shifts to ensure efficiency.
- • Oversaw entire shift operations, ensuring smooth coordination between front-line staff, kitchen crew, and drive-thru
- • Maintained quality control by checking food temperatures, ensuring equipment safety, and enforcing health and safety protocols
- • Managed scheduling, shift assignments, and labor flow to keep service fast and efficient
- • Took lead on handling escalated customer concerns and complaints with professionalism and conflict resolution skills
- • Continued working hands-on during peak hours—taking orders, assembling food, and coaching team members in real time
- • Earned respect and recognition from peers and supervisors for high standards, dedication, and leadership ability
Education
Taylor Highschool
Taylor, MISkills
- Guest support
- Customer service
- Support services
- Team leadership
- Leadership
- Conflict resolution
- Attention to detail
- Initiative taking
Timeline
Guest support/Lead Busser
Sullivans steakhouse
09.2024 - Current
Shift Manager
Taco bell
10.2023 - 09.2024
Taylor Highschool