Martha Abdi

• Lead the daily operations of the dispatch team, ensuring compliance with Medicaid regulations and provider contracts.
• Oversaw trip assignments and coordinated Customer Advocate teams for efficient service delivery.
• I developed alternative transportation solutions such as public transit, reimbursement programs, and volunteer driver systems.
• Assisted with hiring, onboarding, and training of dispatch staff and drivers.
• Supported driver training and vehicle inspection programs to maintain safety standards.
• I partnered with healthcare facilities and transportation providers to resolve scheduling and service-related issues.
• Maintained open communication with staff, carriers, and local/state authorities to ensure smooth operations.
• Provided strong support to office staff, promoting excellent customer service.
• Contributed to process improvements that reduced delays and increased satisfaction.
• I handled high call volumes calmly and professionally, ensuring a positive customer experience.
• Used Microsoft Word, Excel, and Outlook for dispatch scheduling, reporting, and internal communication.
• Participated in cross-functional projects and accepted additional responsibilities as assigned.

Key Skills:
Customer Service | Dispatch Coordination | Medicaid & NEMT Services | Problem Solving | Microsoft Office | Team Leadership | Driver Support | High-Volume Call Handling | Compliance | Communication | Training & Development | Process Improvement

• Greeted guests warmly and professionally, assisting with check-ins, check-outs, and general inquiries.
• Provided excellent customer service by being approachable, courteous, and responsive to guest needs and concerns.
• Handled phone calls, reservations, room assignments, and guest requests efficiently.
• Helped resolve guest issues promptly and followed hotel policies for second-effort and recovery plans.
• Maintained a clean and organized front desk area and ensured all guest information was handled with confidentiality.
• Assisted with managing guest feedback forms, comment cards, and communicated concerns to the appropriate department.
• Supported daily scheduling needs and adjusted shift coverage to meet guest flow and room occupancy.
• Extended professionalism and courtesy to guests and coworkers at all times.
• Performed additional front desk duties as needed to ensure smooth hotel operations.

Key Skills:
Customer Service | Guest Check-In/Out | Hotel Reception | Multitasking | Phone Handling | Problem Resolution | Hospitality | Reservation Management | Front Desk Operations

• Delivered exceptional customer service by implementing Sephora’s sales and service standards.
• Supported and coached team members on product knowledge, customer engagement, and store operations.
• Executed Sephora’s client service model, driving sales through personalized product recommendations and beauty expertise.
• Ensured compliance with all store policies and maintained a clean, professional retail environment.
• Promoted and supported Sephora’s client loyalty programs, tracking KPIs to maximize engagement and retention.
• Assisted with merchandising, inventory management, and store organization to enhance the shopping experience.
• Adapted to changing store priorities and maintained resilience in a fast-paced retail environment.
• Demonstrated strong multitasking, communication, and teamwork skills.
• Maintained consistent and reliable attendance, with flexible availability during peak retail hours.
• Assisted with lifting and organizing shipments, handling up to 50 lbs as needed.

Key Skills:
Retail Sales | Customer Service | Team Support | Product Knowledge | Client Engagement | Visual Merchandising | Loyalty Programs | Store Operations | Communication | Adaptability