Martha Acevedo
Los Angeles,CA
Summary
Attentive Turndown Attendant with expertise in guest room preparation and personalized customer service. Delivered high levels of guest satisfaction through effective communication, adaptability, and strong time management skills. Committed to creating positive and memorable experiences for all guests.
Overview
2
2
Languages
12
12
years of professional experience
Work History
Turndown Attendant
The Beverly Hills Hotel
Beverly Hills, CA
10.2023 - Current
- Prepared guest rooms for evening arrival with attention to detail.
- Delivered personalized service by addressing guest preferences and requests.
- Maintained cleanliness and organization of supplies in the turndown area.
Housekeeper
Hampton Inn and suites By Hilton
Santa Mónica, CA
02.2017 - 11.2024
- Maintained cleanliness of guest rooms and common areas throughout the hotel.
- Responded promptly to guest requests regarding housekeeping services or needs.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
Cashier
99 Cents Store
Santa Mónica
04.2014 - 08.2017
- Processed customer transactions using cash register efficiently.
- Maintained accurate cash drawer and balanced daily sales records.
- Provided friendly service to ensure a positive shopping environment for customers.
- Assisted customers with product inquiries and store navigation.
- Collaborated with team members to improve checkout efficiency during peak hours.
- Handled merchandise restocking and organized store displays.
Education
West Adam’s Preparatory High School
Los Angeles, CASkills
- Guest preference personalization
- Cleaning standards
- Room setup
- Laundry operations
- Housekeeping
- Customer service
- Attention to detail
- Team collaboration
- Adaptability
Languages
Spanish
Professional
English
Professional
Timeline
Turndown Attendant
The Beverly Hills Hotel
10.2023 - Current
Housekeeper
Hampton Inn and suites By Hilton
02.2017 - 11.2024
Cashier
99 Cents Store
04.2014 - 08.2017
West Adam’s Preparatory High School