Summary
Overview
Work History
Education
Skills
Languages
Work Preference
Work Availability
Timeline
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Martha Acosta

Martha Acosta

Kissimmee,FL

Summary

Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.

Overview

19
19
years of professional experience
1
1
Language

Work History

Regional Practice Administrator

Village medical
10.2021 - Current
  • Manage and develop a team with over 40 physicians and 70 clinical support staff to create a high-performance work culture that values employee development and success
  • Support onboarding, launch and integration of new Village Medical Clinics
  • Collaborate with physician counterpart in a dyad relationship to engage and execute the company clinic model
  • Schedule healthcare providers across multiple clinics to meet patient demand at each location
  • Possess high emotional intelligence to maintain meaningful relationships and navigate diverse stakeholders’ group successfully
  • Coach and supervise practice managers to develop practice leadership
  • Serve as liaison between operations and physician leadership to reinforce a culture of transparency and support by successfully addressing provider’s needs
  • Experience with Supervise front office, medical assistant and other ancillary personnel as well as ensuring that all HEDIS and MRA gaps are addressed daily and in an effective manner
  • Assist with the onboarding, launch and integration of new Village Medical clinics. Ensure success on practice Key Performance Indicators
  • Assist the provider in delivery of patient care, works with provider to resolve all emergent patient or clinical issues in a timely manner
  • Provide marketing suggestions for increased business with the practice and practices within the community attend community outreach programs to provide marketing for the office
  • Membership retention, and marketing strategies for membership growth

Practice Manager

Innovacare Lama Physicians
10.2020 - 10.2021
  • Manage clinic operations, administrative functions, payroll, timecards, and personnel issues
  • Supervise front office, medical assistant and other ancillary personnel as well as ensuring that all HEDIS and MRA gaps are addressed daily and in an effective manner
  • Supervises appointments scheduling, charge posting information, insurance verification, referral processing, account collection, reconciliations, bank deposits, as well as other business-related appointments and other basic office related tasks
  • Point of contact for the operational supervision and ongoing support of the clinic
  • Hire, Coach and perform Employee Performance Reviews
  • Work collaboratively with providers & team to create new tools and reports to help with patient care set a system to track and follow up on patient lab orders, external test orders & referrals
  • Implemented and update required EHR, HIPPA privacy and security compliance forms and manuals
  • Provide marketing suggestions for increased business with the practice and practices within the community attend community outreach programs to provide marketing for the office
  • Membership retention, and marketing strategies for membership growth.
  • Supervised team of 15 office personnel.

Referral Manager

Osceola Community Health Services
05.2014 - 10.2020
  • Coordinate specialty care by reviewing physician's orders for specialist referrals and diagnostic testing
  • Searches and contact available specialty provide to coordinate the care requested
  • Works with patients to accommodate special needs and increase compliance with the prescribe care, contact specialty providers to request clinic notes associates with the care provided, forwards results to primary care provider for review and approval, provide medical records with approved copies of results and other patients documents to be filed in patient records
  • Ensures to properly document all actions associated with referrals on GE Centricity
  • Supervised the referral team, to meet every referral deadline and goal, for a total of 15 different providers, and 6 clinics
  • Provided administrative support to Operations manager with different task
  • Provides in-person and over-the-phone external customer service to a diverse patient population aided by excellent Bilingual (English & Spanish) and communication skills
  • Returns patient voice message and performs appointment remainder calls
  • Received and distribute all incoming electronic faxes to each patient based on type of report selection and dates
  • Answers all incoming calls by the third ring, assesses client needs, enters, or updates information on new and existing clients, verifies eligibility and clearly updates the correct coverage information as needed
  • Responsible of schedule appointments for all clinics using the scheduling guidelines, including insurance eligibility verification via FMMIS, AVAILITY, HMS and other insurance verification sources as applicable
  • Make reminders appointment calls to every scheduled patient
  • Registering new patients into the HMS, with all complete demographics
  • Check-in patients in order making sure chart was ready for the clinical staff to not delay the clinic flow.
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.

Customer Care Banker

Webster Bank
11.2011 - 10.2013
  • Process customer transactions and respond to product and service inquiries in a responsible, timely and accurate manner
  • Routinely work with consumer customers and small business clients to build and deepen relationships by uncovering financial needs and recommending and selling the best products, services, and solutions to meet those needs
  • Opening deposit accounts and selling financial products (e.g., credit cards, CDs, IRAs, loans)
  • Consistently meet/exceed all sales goals and customer service standards
  • Model behavior consistent with the Webster Sales and Service Process
  • Promote alternative delivery of services and other marketing initiatives as required
  • Proactively profile customer needs and match the products’ features & benefits to those needs
  • Take ownership of the customer experience
  • Participate during the new hire training as a coach for all new employees.
  • Continually boosted branch production and revenue by 95% by consistently meeting all monthly and quarterly sales goals.
  • Collaborated with colleagues to identify areas of improvement in processes, contributing to increased efficiency within the department.

Administrator Assistant

Little Angel’s Learning Center
07.2009 - 09.2011
  • Compiles and maintains basic record system and files on attendance, budget, supplies, requisition, work orders, encumbrance, and expenditures; on personnel time records, classified, certificated and substitute
  • Organize office forms, prepares statistical and narrative reports for administrative review on parent information
  • Provide administrative support to ensure effective and efficient operations
  • Work along with a total of 10 employees under my supervision, on behalf of the center director, motivate each of them to complete all assigned duties, create a weekly rotate schedule for all employees ensuring lunches and breaks were covered
  • Work closely with the center director during the new employee hiring selection
  • Onboard and train all new hires including completion of human resources forms.
  • Improved team collaboration by managing schedules and coordinating meetings for staff members.
  • Supported executive management by preparing reports, conducting research, and assisting with special projects.
  • Developed positive relationships with clients through excellent customer service skills during phone calls or face-to-face interactions.
  • Organized company-wide training sessions which resulted in increased employee knowledge about specific topics.

Administrator Assistant

Countrywide Home Loans
10.2004 - 05.2011
  • CHFA, FHA, Conventional, Refinance loans
  • Target customers to become homebuyers, offering a diversity of products that better meet their needs, help customers with credit issues
  • Work with the community making new customers, participating in local activities, placing the bank name as the number one
  • Getting file ready to process for the loans
  • Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing)
  • Coordinated travel arrangements, maintained database, and ensured the delivery of premium service to customers
  • Communicated effectively with multiple departments to plan meetings and prepare welcome packages.
  • Calculated hours and submitted payroll to achieve timely distribution of funds for 45-person team.

Education

Bachelor of Science - Health Administration

Ana G Mendez Orlando Campus
Orlando, FL
05.2022

Skills

  • Computer software application (Athena Health, E-clinic, ECW HMS, EMR, Avality, GE Centricity FMMIS, Microsoft word, excel, power point, outlook), SalesForce, Tableau
  • Excellent interpersonal skills with internal and external customers
  • Administrative and clerical procedures like check-in, check out, billing and coding, medical records appointment scheduling, filing, referral process, authorization request to different insurances
  • Multitask, able to handle different assignments at once with no supervision
  • Work under pressure, easy adjustment to changes, able to work in a diverse environment
  • Financial Management
  • Value Based Medicare population
  • Project Management
  • Interpersonal Skills
  • Operations Management
  • Quality Improvement
  • Organizational Skills
  • Performance Evaluation
  • Staff Supervision
  • Data Analysis
  • Budget Development
  • Policy and Procedure Development
  • Referral Management
  • Payroll Administration
  • Performance Metrics
  • Supplies Ordering
  • Budget Oversight
  • New Hire Training
  • Schedule Management
  • Strategic Business Planning
  • Employee Performance Evaluations
  • Operational Records Maintenance
  • Employee Training Program
  • Employee Recruitment and Hiring
  • Financial Reporting Coordination

Languages

Spanish
Native or Bilingual

Work Preference

Work Type

Full Time

Location Preference

On-SiteHybridRemote

Important To Me

Work-life balanceTeam Building / Company RetreatsPersonal development programsCompany Culture

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Regional Practice Administrator

Village medical
10.2021 - Current

Practice Manager

Innovacare Lama Physicians
10.2020 - 10.2021

Referral Manager

Osceola Community Health Services
05.2014 - 10.2020

Customer Care Banker

Webster Bank
11.2011 - 10.2013

Administrator Assistant

Little Angel’s Learning Center
07.2009 - 09.2011

Administrator Assistant

Countrywide Home Loans
10.2004 - 05.2011

Bachelor of Science - Health Administration

Ana G Mendez Orlando Campus

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Martha Acosta