Martha Alanis
San Antonio
Summary
Dedicated and detail-oriented Administrative Assistant with over 4 years of experience at the University of Texas Rio Grande Valley Physician Assistant Department. Proven ability to establish strong relationships with students, school administrators, and community partners. Proficient in meeting scheduling, travel arrangements, and project management. Extensive expertise in word processing, spreadsheet analysis, data management, and scheduling. Adept at prioritizing tasks and completing assignments with minimal supervision, while also excelling in team environments.
Overview
19
19
years of professional experience
Work History
Physician Assistant Dept.- Administrative Assist
University of Texas Rio Grande Valley
2020.03 - Current
- Assist and support Clinical Coordinator and Clinical Professors with all students’ clinical placements
- Ensure and Electronic record keep that all students are complaint to start clinical rotations, maintain that they are complaint with immunizations, yearly background check, and Drug screen
- Assist clinical coordinator with developing student yearly clinical placements
- Assists with enrollment of onboarding of medical students for different hospitals and clinical sites
- Work with the hospitals’ medical staff, clinic staff, and facilities clinical team, to manage onboarding and providing any documentation needed
- Liaison between Students and clinical sites to establish new Educational Program agreements. Ensure agreements are renewed as needed.
- New affiliation request confirmation and creation of new Educational agreements and submits to Legal Department for approval
- Work with Program Director, Professors, and other Administrative staff, assist with the preparation and coordinate special events i.e., Academy for Success, Clinical Academy, White coat Ceremony, Program yearly Retreat, and other events that may arise throughout the year
- Provides support with digital tasks such as updating college/program/center websites, preparing/designing certificates, awards, flyers and coordinating with marketing office for other digital projects as required
- Maintain all essential documents required for program accreditation.
- Maintaining constant communication with community faculty, staff and, or students to assist them with any requests or inform them of deadlines to completing special assignments and projects as required by program
- Assist Programs Director and professors with other administrative duties as required.
Residency Scheduler
DHR -GME Family Medicine Center UTRGV
2015.09 - 2020.03
- In consultation with the PD, develop and maintain resident/fellow schedules, including annual rotation schedules, call schedules, and clinic schedules.
- Maintain current schedules into New Innovations, and update as appropriate.
- Communicate schedules to the hospitals, clinics, paging operators as needed.
- Approve revisions to schedules, and coordinate changes with affiliated sites and personnel throughout year, ensuring that coverage is provided when needed.
- Process vacation/leave request forms for residents.
- Obtained Resident evaluations by outside evaluators, including nurses, staff, technicians, etc.
- Assist Program Coordinator with logistics yearly program such as Resident Interviews, Onboarding, Residency Graduation event , and Residency yearly retreats.
- Managed confidential and critical materials, issues and communications. Act as liaison between the PD and a full range of internal and external offices and individuals.
- Record Faculty meeting minutes
- · Assist Program Director, Faculty, and residents with other administrative duties as required.
Patient Relations
APTUS Therapy Services
2007.01 - 2015.01
- Welcomed patients as they contacted the center personally or by telephone and explained the services, payment categories and billing procedures
- Registered all patients as per registration protocols and collected all documentation and billing information as per billing protocol
- Respond to questions and concerns concerning services
- Scheduling appts; direct walk-in patients and emergency as per established policy and procedures
- Answered all incoming calls and route them to the appropriate staff and or took messages if needed
- Verify eligibility and benefits under Government Health Insurance Programs and Private Insurances
- Submit authorization as per Insurance Guidelines
- Reviewed and verified patient’s coverage and computed the charges to be paid by patient.
Customer Representative
Allstate Insurance Co.
2006.01 - 2007.01
- Responded to customer inquiries regarding new accounts and account services.
- Greeted customers and provided information about new account processes to maximize service opportunities and increase sales.
- Handled incoming cash and issued receipts, accounting for cash at the beginning and end of each day.
- Assisted customers with problems by helping them find solutions or directing them to the appropriate resources.
- Answered support calls and emails.
- Collected customer information and analyzed customer needs to recommend potential products or services.
Education
Business Administration -
Bakersfield College 2002-2004
Bakersfield, CaliforniaHigh School Diploma - undefined
Wasco High School
Wasco, California01.2000
Skills
- Document Processing: Adobe, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, DocuSign
- Professional Communication
- Meeting Platforms: Zoom, Microsoft Teams
- Scheduling: Microsoft Outlook, Doodle, Google Calendar
- Data/File Management: SharePoint, OneDrive, Google Drive
- University Platforms: Blackboard, iShop
- Organization and Time Management
Timeline
Physician Assistant Dept.- Administrative Assist
University of Texas Rio Grande Valley
2020.03 - Current
Residency Scheduler
DHR -GME Family Medicine Center UTRGV
2015.09 - 2020.03
Patient Relations
APTUS Therapy Services
2007.01 - 2015.01
Customer Representative
Allstate Insurance Co.
2006.01 - 2007.01
Business Administration -
Bakersfield College 2002-2004
High School Diploma - undefined
Wasco High School
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