Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Martha Alonso

Arlington,TX

Summary

Proactive Leasing Agent and Administrative Assistant with extensive experience in expediting leasing processes, conducting background checks, and managing tenant communications. Proven skills in lease preparation, move-in coordination, and property tours. Strong background in customer service, maintenance request management, and administrative tasks, contributing to high resident satisfaction and efficient operations.

Overview

7
7
years of professional experience

Work History

Leasign Agent

Granite Redevelopment
09.2022 - Current
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
  • Distributed and followed up on tenant renewal notices.
  • Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
  • Trained and mentored new leasing agents, fostering teamwork and a supportive work environment.
  • Participated in property inspections to prepare for move-ins and move-outs.
  • Kept meticulous records of correspondence between management and tenants.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Streamlined administrative tasks such as lease renewals, rent collection, and tenant communication to maximize efficiency.
  • Maintained a high level of resident satisfaction by resolving maintenance requests quickly and professionally.
  • Collaborated with maintenance staff to ensure timely completion of work orders, resulting in satisfied residents.
  • Recruited new residents through website advertising and marketing.
  • Organized community events to foster a positive living environment and increase resident retention rates.
  • Greeted clients, showed apartments, and prepared leases.
  • Invited prospects to fill out application upon completion of property tour.
  • Verified tenant incomes and other information before accepting lease applications.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Communicated effectively with owners, residents, and on-site associates.

Administrative Assistant

El Ranchito Restaurant
10.2017 - 08.2022
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Maintained inventory of office supplies and placed orders.
  • Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.

Education

No Degree - Administrative Assistant

ITESM
Monterrey, MX

Skills

  • Leasing and sales
  • Move-in coordination
  • Lease preparation
  • Background Checks
  • Property Tours
  • Customer Service
  • Application verification
  • Customer service-focused
  • Maintenance Requests

Languages

Spanish
Native or Bilingual

Timeline

Leasign Agent

Granite Redevelopment
09.2022 - Current

Administrative Assistant

El Ranchito Restaurant
10.2017 - 08.2022

No Degree - Administrative Assistant

ITESM

Similar Profiles

CREATE PROFILE
Martha Alonso