Martha Altamirano
Naperville,IL
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner. Experienced Front Desk professional offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient in [Software] and [Software], with friendly and decisive approach to resolving challenges.
Overview
9
9
years of professional experience
Work History
Front Desk
Ambassador Services LLC
Houston, Texas
02.2017 - 09.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Monitored office supplies by checking inventory and placing orders.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
HR Recruiter
Ambassador Services LLC
Houston , TX
02.2017 - 08.2021
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Operated and maintained applicant tracking and candidate management systems.
- Verified applicant references and employment details.
- Developed recruiting strategies to identify qualified candidates and build network.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Maintained filing system of current, prospective and future positions.
- Facilitated new employee orientations to foster positive team attitude.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
- Advised, coached and counseled managers and staff to support human resources policies, procedures, programs and labor relations.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Completed human resource operational requirements by scheduling and assigning employees.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
Education
High School Diploma -
Elsik High School
Houston, TX08.2007
Skills
- G-Suite
- Flexible and Adaptable
- Self-Motivated
- Teambuilding
- Data Entry
- Active Listening
- Multitasking Abilities
- Excellent Communication
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Dependable and Responsible
- Written Communication
- Planning and Coordination
- Organization and Time Management
- Attention to Detail
- Good Telephone Etiquette
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Front Desk
Ambassador Services LLC
02.2017 - 09.2021
HR Recruiter
Ambassador Services LLC
02.2017 - 08.2021
High School Diploma -
Elsik High School