Martha Anderson
Effingham,Illinois
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
9
9
years of professional experience
Work History
Hotel Night Auditor
Best Western Delta Inn
Effingham, Illinois
06.2018 - Current
- Managed and monitored front desk operations, ensuring compliance with policies and procedures.
- Provided recommendations for dining, entertainment, and nearby shops to guests.
- Input and confirmed reservations for guests.
- Assessed data and information to check entries, calculations and billing codes for accuracy.
- Maintained cleanliness of bathrooms, lobby and front desk.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
- Greeted guests upon check-in and provided detailed information about the hotel services.
- Answered incoming calls promptly while maintaining courteous telephone etiquette.
- Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
- Ensured that all guests had a pleasant stay by providing excellent customer service at all times, enhancing guest satisfaction by 10%.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Utilized various software and tools to streamline processes and optimize performance.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Maintained updated knowledge through continuing education and advanced training.
Caregiver
Addus Home Health Care
Mt. Vernon, Illinois
05.2016 - 05.2018
- Assisted clients with maintaining good personal hygiene.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Improved patient outlook and daily living through compassionate care.
- Consulted with client care team to continually update care plans.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Maintained a clean and well-organized environment for client happiness and safety 100% of the time.
- Followed safe lifting and transferring techniques to transport residents.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Drove clients to doctors' appointments and social outings.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Assisted with meal planning to meet nutritional plans.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Provided emotional support to clients during difficult times.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
Education
Certificate - Hotel Operations
Alison Learning
Effingham, IL01-2025
Diploma - Hospitality And Tourism Management
Alison Learning
Effingham, ILSome College (No Degree) - Administrative Assistant
Lake Land College
Mattoon, ILSkills
- Property management systems
- Accounting
- Reservation management
- Audit procedures
- Microsoft office
- Guest relations
- Registration processing
- Balancing accounts
- Clerical duties
- Problem-solving
- Room inventory
- Safety and security procedures
- Night audit reports
- Analytical thinking
- Room charges
- Verbal and written communication
- Resolving issues
- Overseeing front desk
- Wake-up calls
- Guest services
- Lobby housekeeping
- Credit and cash payments
- Strong work ethic
- Inventory oversight
- Training and mentoring
- Punctual and dependable
- Drawer closing protocols
Languages
English
Professional
Affiliations
- I love to experience new things, new places, and new people through travel
- Dedicated patriot
- Strong family bonds
References
References available upon request.
Timeline
Hotel Night Auditor
Best Western Delta Inn
06.2018 - Current
Caregiver
Addus Home Health Care
05.2016 - 05.2018
Certificate - Hotel Operations
Alison Learning
Diploma - Hospitality And Tourism Management
Alison Learning
Some College (No Degree) - Administrative Assistant
Lake Land College
Certification
Alison On-line Course, Hospitality Management; Hotel Operations
January 5, 2025
Accomplishments
- Received outstanding score ratings from guest surveys due to professionalism, exceptional service, and quick response times.
- Created and executed a new check-in process for guests arriving late in the evening, which helped to shave an average of 2 minutes off the prior process.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsPaid time offPaid sick leaveTeam Building / Company Retreats401k matchQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Software
Microsoft Office
Adobe PDF
Interests
Travel
Family
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