Summary
Overview
Work History
Education
Skills
Recommendation
Timeline
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Martha Anzola

Summary

Experienced human resources professional with over 5 years of expertise. Proven track record in effectively managing recruitment, employee relations,performance management, etc.

Overview

9
9
years of professional experience

Work History

People Services Generalist

Neiman Marcus Distribution Center
10.2022 - Current
  • Facilitated the launch of the East Coast Distribution Center, expanding the workforce from 100 to 500+ associates.
  • Addressed employee relations issues and supported internal investigations.
  • Guided leaders through performance management processes, focusing on delivering progressive discipline.
  • Handled unemployment claims efficiently, ensuring compliance with legal requirements.
  • Facilitated timecard updates and supported payroll processing.
  • Managed Leave of Absence, ADA accommodations, and Short-Term Disabilities in collaboration with Matrix.
  • Led onboarding for approximately 30 associates weekly, ensuring a smooth transition and integration.
  • Executed offboarding and exit interviews.
  • Facilitated interviews for exempt-level associates.
  • Coordinated and facilitated employee engagement initiatives.
  • Instructed associates on career development and enhanced the internal promotion process.

Human Resources Specialist

All City Plumbing
11.2021 - 10.2022
  • Facilitated plumbing operations for a team of 60+ associates, enhancing efficiency.
  • Led the hiring process for up to 20 employees monthly, including conducting interviews and assessing candidate fit
  • Sourced candidates via job platforms such as Indeed, ZipRecruiter, Facebook, Talent Reef, and Google Jobs
  • Managed drug screenings and background checks for new hires
  • Oversaw onboarding processes, ensuring new hires were prepared within three days.
  • Administered disciplinary actions, including write-ups, suspensions, and terminations in accordance with company policy.
  • Ensured compliance with state regulations and updated company policies.
  • Reduced attrition through follow-ups and availability for questions.
  • Led orientation and training processes.


HR Assistant / Head of Recruiting

Mi Apa Latin Cafe
01.2019 - 11.2021
  • Launched Mi Apa Latin Cafe of Jonesville and successfully hired over 50 employees.
  • Directed hiring processes, including interviews and candidate evaluations.
  • Reduced attrition by optimizing recruitment, fostering a collaborative environment, and engaging with employees.
  • Developed training guidelines, assessments, and scheduling for trainees and front-of-the-house staff.
  • Led monthly meetings to address workplace environment improvements and handled customer complaints to ensure high service standards.
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Conducted new hire onboarding and offboarding.

Head Server

Mi Apa Latin Cafe
03.2016 - 01.2019
  • Created opening and closing procedures for locations in Jonesville and Gainesville.
  • Trained new staff on restaurant policies, procedures, safety protocols, and POS system operations.
  • Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.

Education

Bachelor of Arts - Criminology

University of Florida

Bachelor of Science - Psychology

University of Florida

Minor - Sociology

University of Florida
Gainesville, FL

Skills

  • Bilingual: English and Spanish
  • Proficient in Microsoft Word, Excel, Power Point, Google Docs

Recommendation

Recommendation letter available upon request

Timeline

People Services Generalist

Neiman Marcus Distribution Center
10.2022 - Current

Human Resources Specialist

All City Plumbing
11.2021 - 10.2022

HR Assistant / Head of Recruiting

Mi Apa Latin Cafe
01.2019 - 11.2021

Head Server

Mi Apa Latin Cafe
03.2016 - 01.2019

Bachelor of Science - Psychology

University of Florida

Bachelor of Arts - Criminology

University of Florida

Minor - Sociology

University of Florida

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Martha Anzola