Martha Aragon
San Antonio,TX
Summary
Dynamic Referral Coordinator with experience in scheduling and coordinating referrals. Proven track record of efficiently and accurately completing paperwork. Offers strong time management, organizational and multitasking abilities.
Overview
23
23
years of professional experience
Work History
Referral Coordinator/Rehabilitation Scheduler
A Plus Rehab, Inc.
04.2022 - Current
- Acts as the First and Primary contact point for new patient referrals and intake processes
- Ensures all information is needed to expedite a smooth transition to establish Outpatient Rehabilitation services in the Adult and Pediatric Population for the Spanish and English population
- Continuously assesses ways to process and improve intake processes for better functionality
- Maintains records to daily referrals and tracks reasons for any referrals not accepted to better streamline workflows and processes
- Communicates with Physicians, Caregivers, Patients to ensure documents are signed timely as per insurance authorization request requirements
- Responsible for communicating with Marketers in efforts to obtain signed MD documents in a timely manner
- Validates insurance coverage, and eligibility and relays information to Patient with any concerns or updates the system, if and when applicable
- Obtains, verifies, and enters patient demographic data as required for pre-registration. Makes appropriate corrections when needed, and relays information to other departments to ensure uninterrupted billing processes
- Discuses with patient their insurance coverage and benefits and it relays to the services being requested/rendered
- In charge of requesting authorizations to ensure visits are compensable
- Provides guidance to Parent and/or Patient when services will not be covered to set up or offer Private Pay arrangements
- Assist the Parent and/or Patient complete all required Consents and Legal forms are completed filled out for appropriate patient pay collection attempts
- Stays up to date on insurance regulations, and best practices as it relates to intake policy and procedures
- Provides education to Providers on changes that impact authorizations/intake processes as Payer policy guidelines change
- Familiarity with billing processes as it relates to intake and authorization processes
- Serves as a back up to the scheduler, as needed
Sales Associate/Manager
Bath and Body Work
09.2009 - 01.2013
- Delivers exceptional in-store shopping experience
- Build highly satisfied and loyal customers through engagement, uncovering needs, recommending product
- Maintain the values, policies, and procedures.
Phlebotomist
South Texas Blood and Tissue Center
10.2000 - 09.2009
- Donor Screening
- Perform phlebotomy
- Treat donor reaction.
Education
Medical Assistant -
San Antonio College of Medical And Dental
06.2000
Skills
- Pre-Authorizations
- HIPAA Regulations
- Insurance Verification
- Record Preparation
- Lead Generation
- Data Entry Proficiency
- Accurate Documentation
- Patient Scheduling
- Organizational Abilities
- Medical Terminology Knowledge
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Referral Coordinator/Rehabilitation Scheduler
A Plus Rehab, Inc.
04.2022 - Current
Sales Associate/Manager
Bath and Body Work
09.2009 - 01.2013
Phlebotomist
South Texas Blood and Tissue Center
10.2000 - 09.2009
Medical Assistant -
San Antonio College of Medical And Dental
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