Martha Arevalo
Humble,TX
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Orderly and committed offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working with teams to accomplish on-time and accurate tasks.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Primrose School of Atascocita
Humble, Texas
03.2025 - Current
- Managed daily office operations and maintained organized filing systems.
- Provided administrative support for school events and activities, enhancing community engagement.
- Maintained student records and ensured data integrity in school management systems.
- Communicated effectively with parents, and staff to streamline information flow.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Stepped into classrooms in order to assist teachers in the classrooms, provide lunch or restroom breaks.
Operations Manager
Blue Sprig Pediatrics
Houston, TX
10.2021 - 05.2023
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Recruited, hired and trained BT's/RBT's.
- Implemented policies and standard operating procedures and managed quality of care for clients.
- Addressed parents concerns with suitable solutions.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Measured and reviewed performance via KPIs.
- Created corrective actions based on adverse KPI trends.
- Controlled departmental facilities use and approved requests for repairs or improvements.
- Conducted regular audits to maintain standards in quality and safety protocols.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
Operations Assistant
Blue Sprig Pediatrics
Houston, TX
06.2021 - 10.2021
- Planned routine operations and special projects under direction of operations manager.
- Assisted with training of new employees, offering constructive feedback on completion of job tasks.
- Scheduled appointments for clients and staff.
- Provided administrative support to the Operations Manager by preparing reports, documents and presentations.
Registered Behavior Technician
Blue Sprig Pediatrics
Houston, TX
02.2021 - 10.2021
- Collected and analyzed data and monitored progress and efficacy of individualized treatment plans.
- Exercised confidentiality and discretion to maintain HIPAA requirements.
- Assisted with building life and social skills useful for everyday activities and interactions.
- Communicated with patients' family members to explain treatment process, answer questions and maintain relationships.
- Observed client behavior in various environments to assess levels of functioning and progress towards goals.
- Facilitated social skills groups for children with Autism Spectrum Disorders.
- Provided verbal prompts, physical guidance, or other forms of prompting when necessary.
- Provided direct one-on-one instruction to children with autism in a variety of settings.
Bartender/Cashier/Manager
Estrellita Taqueria Sports Bar
Houston, TX
05.2016 - 02.2021
- Monitored cash drawers in checkouts.
- Inventoried stock and placed new orders to maintain supplies.
- Moved excess stock and arranged products to improve sales.
- Increased likelihood of repeat business by building friendly relationships with customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Education
Bachelor of Science - Psychology
Sam Houston State University
Huntsville, TX05.2019
Bachelor of Science - Criminal Justice
Sam Houston State University
Huntsville, TX05.2019
Skills
- Solutions Development
- Team Leadership
- Problem-Solving
- Child development
- Team collaboration
- Social development oversight
- Child safety procedures
- Toilet training
- Early childhood education
- Special needs experience
Languages
Spanish
Native/ Bilingual
English
Full Professional
Family Leave
May 2023 - March 2024
Timeline
Administrative Assistant
Primrose School of Atascocita
03.2025 - Current
Operations Manager
Blue Sprig Pediatrics
10.2021 - 05.2023
Operations Assistant
Blue Sprig Pediatrics
06.2021 - 10.2021
Registered Behavior Technician
Blue Sprig Pediatrics
02.2021 - 10.2021
Bartender/Cashier/Manager
Estrellita Taqueria Sports Bar
05.2016 - 02.2021
Bachelor of Science - Psychology
Sam Houston State University
Bachelor of Science - Criminal Justice
Sam Houston State University