Martha Arquimbau
MIAMI LAKES
Summary
Accomplished Department Secretary at Memorial Hospital West, adept in document preparation and visitor relations, significantly increased document accessibility. Proven track record in improving operational workflows and customer satisfaction. Bilingual Department Secretary fluent in English and Spanish works in both collaborative and self-directed capacities to complete required tasks. Knowledgeable about security procedures, clerical functions and HIPPA practices. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Excellent customer service and conflict management skills.
Overview
31
31
years of professional experience
Work History
Department Secretary Surgical Service
Memorial Hospital West
03.2019 - Current
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Maintained a professional office environment through effective organization, inventory management, and supply ordering processes.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assist the Director with the review, and update of Policy and Procedures for Surgical Services.
- Increase document accessibility by creating a centralized digital repository for critical files and information relevant to the entire department.
- Support department management in decision-making processes by compiling and presenting accurate data reports.
- Greet incoming visitors and customers professionally and provide friendly, knowledgeable assistance.
- Assist coworkers and staff members with special tasks on daily basis.
- Document for Surgical Services Executive Committee and for the Robotic Steering Committee.
- Daily maintenance of debrief action items log, distribute data amongst management for resolutions.
- Support and cover the surgical scheduling staff on vacation or due to illness, with timely completion of daily tasks.
Preadmission Testing Clerk/Surgical Scheduler Coordinator
Memorial Regional Hospital Hollywood
05.2013 - 03.2019
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Supported and covered the surgical scheduling staff on vacation, with timely completion of daily tasks.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Collect Medical Clearances for all future surgeries.
- Managed calendars and scheduled appointments to maintain smooth flow of Pre Admission Testing operations.
Registrar/Central & Surgical Scheduler Coordinator
HCA/Aventura Hospital
10.2000 - 04.2013
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Ensured accurate student records by diligently maintaining and updating information in the database.
- Verified paperwork accuracy and checked for completion prior to processing.
- Fully versed in scheduling inpatient and outpatient procedures, medical billing, insurance verification and authorization needed to admit patient.
- Accuracy in obtaining patient information and maintaining HIPPA regulations.
- Covered cashier on vacation or due to illness for collections of copays, deductibles, payment arrangements and/or self pay transactions.
- Was the lead scheduler for the Operating Room from January 2006 until April 2013.
Medical Billing and Collections Specialist
HHL Finacial Services/Paralign Revenue Management
11.1993 - 10.2000
- Reduced claim denials by diligently reviewing patient records for correct coding and billing information.
- Prevented unnecessary loss of revenue due to late or incomplete billing by meticulously tracking all accounts and ensuring timely submission of accurate claim forms.
- Provided essential support to the medical billing team, allowing for a more efficient and effective overall operation within the department.
- Implemented efficient workflows within the department that led to increased productivity levels among staff members while reducing errors in claim submissions.
- Collaborated with team members to identify trends in unpaid claims and develop strategies for resolution.
- Compiled and tracked outstanding balances owed to medical facilities.
- Facilitated effective communication between healthcare providers, patients, and insurance companies to resolve billing disputes promptly.
- Increased overall collection rates with a focus on reducing aged receivables and minimizing writeoffs.
- Continually updated personal knowledge base regarding industry best practices, changes in coding guidelines, and advancements in medical billing technology to maximize revenue potential while maintaining strict adherence to ethical standards.
Education
High School Diploma -
St. Brendan High School
Miami, FL06.1982
Skills
- Bookkeeping skills
- Verbal Communication
- Scheduling appointments
- Insurance Verification
- Appointment Scheduling
- Document Preparation
- File Management
- Inventory Coordination
- Calendar Management
- Visitor relations
Timeline
Department Secretary Surgical Service
Memorial Hospital West
03.2019 - Current
Preadmission Testing Clerk/Surgical Scheduler Coordinator
Memorial Regional Hospital Hollywood
05.2013 - 03.2019
Registrar/Central & Surgical Scheduler Coordinator
HCA/Aventura Hospital
10.2000 - 04.2013
Medical Billing and Collections Specialist
HHL Finacial Services/Paralign Revenue Management
11.1993 - 10.2000
High School Diploma -
St. Brendan High School