Martha Ayalew
Rochester,NY
Summary
Experienced and communicative Biomedical Sciences undergraduate student at the University at Buffalo. Known for maintaining high levels of hospitality, professionalism, and business etiquette. Attentive to guest, student, or customer requests and concerns. Dependable and punctual collaborator with a talent for coordinating guest services. Proactive in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented, and thrives in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Desk Attendant
SUNY Brockport
Brockport, NEW YORK
09.2023 - 12.2023
- Ensured compliance with safety regulations when students enter residence building.
- Processed check-ins and check-outs for the guests.
- Greeted guests in a friendly and professional manner.
- Verified guest identification prior to check-in.
- Completed daily reports concerning occupancy levels, non-compliant guests, and trespassers.
- Kept records of residents, room availability, and guest accounts, manually or using computers.
Team Member
Chick-fil-A
Rochester, NEW YORK
08.2021 - 09.2022
- Operated cash registers to process payments from customers. As well as drive-thru duties.
- Received, processed, and stocked merchandise in accordance with store policies.
- Resolved customer issues promptly in a professional manner.
- Provided customer service support to ensure satisfaction.
- Participated in training sessions for new employees when needed.
- Collaborated with team members to maximize productivity and efficiency.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning.
- Participated in team meetings to discuss strategies for improvement.
- Greeted customers upon entering the store with friendly demeanor.
- Collaborated with team members to achieve daily goals.
- Maintained a clean and organized work area throughout shift.
- Developed positive customer relationships through friendly greeting and excellent service.
- Rotated through series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
- Trained new team members using approved training materials and information.
- Served food to customers' individual tables.
Education
Bachelor of Science - Biomedical Sciences
University At Buffalo
Buffalo, NY05-2027
High School Diploma -
Brighton High School
Rochester, NY06-2023
Skills
- Cultural Sensitivity
- Policy Enforcement
- Guest Relations
- Building Relationships
- Customer Service
- Time Management
- Conflict Management
- Microsoft Office
- File Management
- Effective Planning
- Problem-solving skills
- Front Desk Management
Affiliations
- Ran track for my high school, and continued running as a hobby.
- Enjoy Exercising routinely.
- Active Attendee in African student Union clubs for 6 years now.
- Enjoyment in reading.
- Voluntarily Babysit.
Languages
Amharic
Native/ Bilingual
Timeline
Desk Attendant
SUNY Brockport
09.2023 - 12.2023
Team Member
Chick-fil-A
08.2021 - 09.2022
Bachelor of Science - Biomedical Sciences
University At Buffalo
High School Diploma -
Brighton High School
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