Summary
Overview
Work History
Education
Skills
Timeline
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Martha Badrian

Bethany Beach,DE

Summary

Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.

Overview

22
22
years of professional experience

Work History

Relicensing Associate

Choice Hotels International
04.2005 - 07.2008
  • Prioritized tasks to meet deadlines, pitching in to assist others with project duties.
  • Provided information to customers regarding what documents were needed to complete the relicensing application.
  • Maintained relationships with customers to maximize sales opportunities.
  • Created solutions for customers to satisfy specific needs, quality and budget.

Event Assistant

Choice Hotels International
04.2001 - 04.2005
  • Greeted and directed guests at private events.
  • Performed event coordination for large parties and gatherings.
  • Organized facilities preparation, refreshments and entertainment for gatherings.
  • Improved future events by evaluating successes and failures of previous private and corporate gatherings.
  • Directed team to set up and keep banquet space clean and presentable for guests.
  • Delighted clients with exceptional events, consistently exceeding expectations with design and execution.
  • Oversaw event operations to keep running smoothly.
  • Provided exceptional customer service to all guests and escalated concerns where needed.
  • Anticipated event requirements and handled numerous concerns in advance for smooth day-of execution.

Administrative Assistant

Choice Hotels International
04.1996 - 09.2001
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Volunteered to help with special projects of varying degrees of complexity.

Support Team Member

Choice Hotels International
04.1987 - 04.1996


  • Increased customer service success rates by quickly resolving issues.
  • Completed daily logs for management review.
  • Developed and implemented strategies to streamline office operations.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Volunteered to help with special projects of varying degrees of complexity.

Data Entry Specialist

Choice Hotels International
04.1986 - 04.1996
  • Completed data entry tasks with accuracy and efficiency.
  • Compiled data and reviewed information for accuracy prior to input.
  • Reviewed and updated client correspondence files and database information to maintain accurate records.
  • Maintained files, records and chronologies of entry activities.

Education

High School Diploma -

Winston Churchill High School
Potomac, MD
06.1968

Skills

  • Set Up Devices
  • Computer Competency
  • Guest Satisfaction
  • Service Assistance
  • Calendar Management
  • Supporting Sales Staff

Timeline

Relicensing Associate

Choice Hotels International
04.2005 - 07.2008

Event Assistant

Choice Hotels International
04.2001 - 04.2005

Administrative Assistant

Choice Hotels International
04.1996 - 09.2001

Support Team Member

Choice Hotels International
04.1987 - 04.1996

Data Entry Specialist

Choice Hotels International
04.1986 - 04.1996

High School Diploma -

Winston Churchill High School

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Martha Badrian