Martha Baggett
Summertown,TN
Summary
Tenacious Child Support Officer with 26 years of experience working as a Child Support Enforcement Case Manager in Hohenwald, Tennessee, Communicating effectively, both verbally and in writing. Adept at establishing paternity and enforcing child support orders. Talented at researching and reviewing pertinent records to gather information on vital cases.
Empathetic Child Support Officer skilled in skip tracing missing parents and preparing case files for court hearings. Adept at calculating child support payments, producing necessary paperwork for court trials and verifying received payments. Excellent research and presentation abilities. Knowledgeable of child support practices and laws in Tennessee. Insistent Child Support Officer looking to build upon skills and tackle new responsibilities as a Case Manager in Hohenwald, or the surrounding area. Experience collaborating with social agencies in order to collect child support. Adept at initiating court actions against delinquent cases and managing a caseload of 700. Professional, reliable and committed to settling agreements between parents.
Seasoned Social Worker specializing in situational assessments, conflict resolution and effective communication. Services clients to promote optimum mental, emotional and behavioral health in collaboration with other members of health care team. Demonstrates psycho-social assessment, treatment planning and advocacy skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
33
33
years of professional experience
Work History
Child Support Specialist
Veritas HHS/ Child Support Services
Hohenwald, Tennessee
01.1997 - 09.2023
- Participated in mediation sessions between custodial parties involved in disputes over issues such as visitation rights or health insurance coverage.
- Prepared, reviewed, and maintained accurate case files and records.
- Attended training courses on new legislation or changes to existing regulations affecting the administration of child support services.
- Conducted investigations to determine paternity and legal responsibility of parents for child support payments.
- Monitored compliance with court orders by verifying that payments are received within specified timelines.
- Enforced collection activities on delinquent accounts such as wage garnishment or property liens when necessary.
- Analyzed financial information related to income, assets, expenses, and liabilities of non-custodial parents.
- Performed data entry tasks into a computerized system used for tracking customer information related to child support cases.
Adminstrative Assistant
21st Judicial District Attorney's Office
Hohenwald, TN
09.1990 - 12.1996
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Handled confidential documents in an organized fashion according to established protocol.
- Compiled data from various sources into organized reports for review by management team.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Greeted visitors and provided general information about the company.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Directed customer inquiries to appropriate department personnel.
- Proofread content for typo-free emails and documentation.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Maintained accurate filing systems for essential documents.
- Drafted professional correspondence and email communications.
- Handled incoming phone calls and directed them appropriately.
- Monitored office supplies inventory and placed orders when needed.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Developed and maintained filing systems for confidential documents and records.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Handled incoming calls and directed callers to appropriate department or employee.
- Responded to customer issues to provide immediate resolution and improve retention.
- Greeted visitors professionally and directed them accordingly.
Education
Psychology
Columbia State Community College
Columbia, TN01-1996
Office Technology
Giles County High School
Pulaski, TN05-1974
Skills
- Policy Knowledge
- Legal Research
- Office Administration
- Case Management
- Child support laws knowledge
- Family Support
- Effective Communication
- Professionalism
- Teamwork and Collaboration
- Reliability
- Task Prioritization
- Self Motivation
- Professional Demeanor
- Multitasking
- File Management
Timeline
Child Support Specialist
Veritas HHS/ Child Support Services
01.1997 - 09.2023
Adminstrative Assistant
21st Judicial District Attorney's Office
09.1990 - 12.1996
Psychology
Columbia State Community College
Office Technology
Giles County High School
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