Summary
Work History
Education
Skills
References
Attributes
Timeline
Generic

Martha Sue Barker-Gordon

Boaz,KY

Summary

To find a Customer Service Representative Work at Home position. PT or FT. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Work History

TTEC
01.2016 - 01.2024
  • Various projects from 2016 – 2024 – left due to family issues (deaths & personal/family illness that are now under control)
  • Several jobs were assigned, from seasonal to transfers, including call center customer service assistance in the different job settings.
  • I want to return to a work-at-home position.

ACTIVE/ASPIRA
01.2014 - 01.2016
  • National Park Service + 6 State Park customer service/camping assistance – reservation + some hunt and fish assistance

Business Office Manager

MORNINGSIDE ASSISTED LIVING
Paducah, KY
02.2004 - 11.2013
  • Company Overview: FIVE STAR QUALITY CARE
  • Office Management, Customer Service - AP/AR, Inventory control, Payroll, Receptionist, Resident records and billing/collections, Worker’s Comp coordination, New hire process, (including back ground checks), orientation, liaison between community locally and corporate office in Newton, MA
  • FIVE STAR QUALITY CARE

Executive Assistant

USA Networks, Inc.
St. Petersburg, FL
08.1997 - 11.2002
  • Company Overview: (Home Shopping Network)
  • To (2) Sr
  • Vice Presidents of Fulfillment – HQ + 4 Centers in (4) states, numerous directors, managers, supervisors, and subordinates
  • All administrative functions, budget forecasts, travel arrangements for all travelers and expense reimbursements
  • Payroll for senior staff + hourly staff in all locations
  • Calendars for senior staff, meeting coordination for senior staff and vendors, invoice flow and mail distribution
  • Order and maintain supplies for all departmental needs
  • Contract activity in-house & with client/vendors and route with legal staff
  • (Home Shopping Network)

Call Center Operator

USA Networks, Inc.
St. Petersburg, FL
01.1995 - 01.1997
  • Company Overview: (Home Shopping Network)
  • Part time nights and weekends – take customer orders, track orders and handle customer issues and questions
  • (Home Shopping Network)

Education

Some College (No Degree) - communication, composition, various computer software, psychology, science, accounting

St. Petersburg Jr. College
St. Petersburg

Skills

  • Able to work under pressure and produce error free results
  • Strict attention to detail and deadline
  • Business Procedure and Protocol
  • Team player
  • HP Windows 101 -11PC
  • Wired desk telephone with Plantronics headphones
  • Printer
  • Fax
  • Scanner
  • MS Office
  • KRONOS
  • Accounting software
  • Matrix
  • Bank deposit scanner
  • Visio
  • Graphics programs
  • MS Teams
  • Citrix company provided work applications
  • Remote office availability
  • Good Telephone Etiquette
  • Teamwork and collaboration
  • Customer service

References

Furnished upon request

Attributes

  • Reliable
  • Punctual
  • Highly Motivated
  • Dedicated
  • People Oriented

Timeline

TTEC
01.2016 - 01.2024

ACTIVE/ASPIRA
01.2014 - 01.2016

Business Office Manager

MORNINGSIDE ASSISTED LIVING
02.2004 - 11.2013

Executive Assistant

USA Networks, Inc.
08.1997 - 11.2002

Call Center Operator

USA Networks, Inc.
01.1995 - 01.1997

Some College (No Degree) - communication, composition, various computer software, psychology, science, accounting

St. Petersburg Jr. College

Similar Profiles

  • Tisha West

    Tisha WestTisha West

    Customer Service Representative at TTECCustomer Service Representative at TTEC

    View Profile
  • Tirzah Boulware

    Tirzah BoulwareTirzah Boulware

    Customer Service Representative at TTECCustomer Service Representative at TTEC

    View Profile
  • Wendy Weaver

    Wendy WeaverWendy Weaver

    Banking Assistant at TTECBanking Assistant at TTEC

    View Profile
Martha Sue Barker-Gordon