Martha Barrera
Houston,TX
Summary
Accomplished Patient Business Coordinator with experience managing and motivating professionals to achieve and surpass company targets. Focused on delivering decisive, forward-thinking and positive team leadership to enable production success with effective workflows. Equips employees to meet goals by building collaborative and skill-based culture.
Overview
19
19
years of professional experience
Work History
WAH Customer Care Advocate
Bread Financial
11.2022 - 12.2024
- Improved customer satisfaction by addressing and resolving complaints efficiently.
- Maintained high levels of customer retention with proactive outreach initiatives.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with clients regarding account services, statements, and balances.
- Built rapport with customers through personalized interactions, increasing their trust in the company''s products or services.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Patient Business Service Coordinator
UT Physicians
09.2018 - 08.2022
- Responsible for ensuring accurate and compliant billing of all clinic charges.
- Maintains current knowledge of all regulatory and billing requirements for Medicare/Medicaid and contracted payers.
- Primary liaison with all department heads, physicians and administrators within the facility on charges, coding and pricing.
- Monitor, review, and resolve patient account issues on assigned reports.
- Promote individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization.
- Support HR processes including coaching and mentoring of staff; handling performance issues through tracking, counseling, and resolving; determining and enforcing HR verbal warning policy and documenting written warnings; and interviewing and submitting hiring recommendations.
- Ensure safe care to patients, staff and visitors; adheres to all company policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
- Assist with patient flow and coordinate a positive patient experience throughout the check in process.
- Maintain strong working relationships with administrative and clinical teams.
- Participate as a key contributor to the Press Ganey patient satisfaction initiatives within the department.
Senior Patient Access Representative
UT Physicians
11.2017 - 09.2018
- Schedule office and hospital based medical procedures, for patients with appropriate provider and time/location slot, utilizing appropriate scheduling code Complete accurate documentation of informed consent with patients for procedures and surgeries as needed.
- Confirm patient’s insurance and obtain prior authorization or communicates need for prior authorization to appropriate parties as needed.
- Complete pre-procedure phone calls and confirms appointment times with patients via telephone.
- Schedule surgery for two providers, assist other providers when needed.
- Obtain authorizations for injections.
- Follow up on medical and cardiac clearance, obtain lab results and imaging required prior to surgery for all patients.
Patient Access Representative
UT Physicians
02.2016 - 11.2017
- Prep daily patient charts/verify add-ons.
- Answer all incoming calls and forward to appropriate staff.
- Pre-Register new and established patients verify all demographic and insurance information prior to appointment making corrections as needed.
- Collecting copay and deductible at time of service.
- Perform other duties assigned by manager.
- Made practice more efficient through workflow improvements, detail-oriented process changes, and increased focus on patient satisfaction.
- Assisted the manager with overseeing all office operations.
- Trained and mentored new office staff as a quality improvement coordinator.
- Demonstrated flexibility and superb work ethic in enthusiastically taking on special projects in addition to primary office administration responsibilities.
- Using tact to reassure anxious, upset or angry patients in person or over the phone.
- Address and resolve conflicts with staff and patients in a positive, professional, and respectful manner.
- Assisted in overhauling the supply requisition process for all employees/physicians.
- Acted as liaison between vendors, providers and staff.
- Corrected and performed financial data integrity functions.
Medical Assistant/Referral Coordinator
Clinicare
02.2008 - 02.2016
- Checking in and checking out patients, answering multi phone lines, scheduling appointments, checking faxes, sending faxes, collect copays, verify insurance, using our EMR system.
- Administer vaccines, take vitals, triage patients and assist pediatrician when needed.
- Responsible for monthly TVFC monthly report and count.
- Process all Incoming/Outgoing referrals.
- Obtain precertification for procedures.
Receptionist
Doctors Care Clinic/Urgent Care
06.2006 - 01.2008
- Verify patient insurance.
- Triage patients, take vitals Precertification of procedures.
- Assist doctor on all procedures and major surgeries.
- Schedule daily appointments.
- Answer multi-phone lines.
Education
Diploma -
Lee High School
Houston, TX2004
Skills
- Resolving Problems
- Explaining Policy and Procedures
- Caring and Empathetic
- Communicating to Patients and Families
- Complaint Investigation
- Registration and Scheduling
- Helpful and Service-Oriented
- Organized and Efficient
- Administrative and Office Support
- Calm and Effective Under Pressure
- Reliability and Dedication
- Conflict Resolution
Skills
- Bilingual Spanish and English
- Counseling and Guidance
- Medical Services Administration
- Billing Issue Resolution and Support
- Punctual and Hardworking
- Attention to Detail
Timeline
WAH Customer Care Advocate
Bread Financial
11.2022 - 12.2024
Patient Business Service Coordinator
UT Physicians
09.2018 - 08.2022
Senior Patient Access Representative
UT Physicians
11.2017 - 09.2018
Patient Access Representative
UT Physicians
02.2016 - 11.2017
Medical Assistant/Referral Coordinator
Clinicare
02.2008 - 02.2016
Receptionist
Doctors Care Clinic/Urgent Care
06.2006 - 01.2008
Diploma -
Lee High School
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