MARTHA BARRETT
Tacoma,WA
Summary
My diverse experience as a Systems Coordinator, Program Manager, Volunteer Coordinator, and Caseworker combines technical acumen with community and client engagement. Proficient in helpdesk management and process optimization, I excel at enhancing operational workflows and building strong relationships. I seek a role in a forward-thinking organization where I can drive innovation and efficiency, applying my varied skills for significant impact.
Overview
15
15
years of professional experience
Work History
Community Programs Manager
The Salvation Army
09.2012 - 08.2019
- • Enhanced community engagement by developing and implementing diverse programs and initiatives by 42%.
• Successfully developed grant proposals and organized fundraising events, boosting financial support for community initiatives by 96%.
• Collaborated with local organizations to identify community needs, and served as a liaison, fostering strong relationships within the community network.
• Managed program budgets effectively and oversaw operations, including event planning and logistics coordination, ensuring successful delivery of services.
• Created comprehensive reports on program outcomes and monitored program performance, demonstrating the impact and success of initiatives.
Volunteer Coordinator
The Salvation Army
07.2009 - 08.2019
- • Implemented effective recruitment strategies and streamlined the onboarding process, enhancing volunteer engagement and increasing retention rates by 97%.
• Developed comprehensive training materials and a volunteer handbook, ensuring volunteers were well-prepared and informed about their roles and responsibilities.
• Established strong partnerships with local organizations, schools, and colleges, expanding volunteer opportunities and increasing school-age volunteers by 22%.
• Coordinated large-scale events and collaborated with various departments to optimize volunteer resource allocation, contributing to successful fundraisers and community outreach initiatives.
• Maintained regular communication with over 700 volunteers and organized recognition events, fostering a positive organizational culture and keeping volunteers engaged and informed.
Systems Coordinator
Indigo Real Estate Services
02.2022 - Current
- Collaborated with cross-functional teams to identify and resolve system-related issues, improving overall performance.
• Managed software upgrades and hardware installations, ensuring minimal downtime and optimal functionality.
• Developed user training materials for new applications, increasing employee proficiency and reducing support requests.
• Coordinated with vendors to negotiate pricing and secure maintenance contracts, resulting in cost savings for company.
• Acted as liaison between end-users and technical support teams, ensuring timely resolutions for reported issues.
• Conducted regular system audits to identify areas for improvement, leading to enhanced performance and reliability on over 350 devices.
• Resolved issues related to operational components for LAN, WAN and voice systems.
• Performed routine backups of critical data, safeguarding against potential loss or damage due to unforeseen events.
Property Manager
Indigo Real Estate Services
09.2019 - 04.2022
- • Conducted regular property inspections, identifying areas for improvement, and proactively addressing potential safety hazards.
• Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
• Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
• Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
• Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
• Kept properties in compliance with local, state, and federal regulations.
• Administered operations to handle needs of more than 1200 tenants across 321 property units
Caseworker
The Salvation Army
07.2009 - 09.2012
- Enhanced client well-being by developing comprehensive case plans tailored to individual needs and conducted thorough assessments to determine eligibility for various programs, managing a caseload of 50 clients per month.
• Facilitated client access to community resources and vocational training opportunities, promoting self-sufficiency, independence, and increased employment prospects. Advocated on behalf of clients in legal proceedings, securing favorable outcomes.
• Established trusting relationships with clients, fostering open communication, and conducted home visits to assess living environments and provide support.
• Streamlined documentation processes for improved caseload management efficiency and ensured adherence to state regulations by maintaining timely documentation and meeting reporting deadlines.
• Assisted clients in developing realistic goals for positive change and in preparing applications for social security benefits, housing, and assistance programs.
Education
Bachelor of Science - Psychology
Grand Canyon University
Phoenix, AZ01.2022
Associate of Science - Human Services
Highline College
Seattle, WA08.2009
Google IT Support - Google IT Support Specialization
Coursera
Jul.2023 - Oct.2023
Skills
Bilingual - English/Spanish
System Integration
IT Asset Maintenance and Management
Vendor Management
Project Management
Communication and Team Collaboration
Technical Documentation and Reporting
Helpdesk Support
Application Administration
Office Management and Staffing
Resource Allocation
Multicultural Sensitivity
Microsoft Exchange
Process Improvement
Team Leadership
Team Development
Referral Coordination
Problem Solving
Decision Making
Computer Proficiency
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The best way out is always through.
Robert Frost
Timeline
Google IT Support - Google IT Support Specialization
Coursera
Jul.2023 - Oct.2023
Systems Coordinator
Indigo Real Estate Services
02.2022 - Current
Property Manager
Indigo Real Estate Services
09.2019 - 04.2022
Community Programs Manager
The Salvation Army
09.2012 - 08.2019
Volunteer Coordinator
The Salvation Army
07.2009 - 08.2019
Caseworker
The Salvation Army
07.2009 - 09.2012
Bachelor of Science - Psychology
Grand Canyon University
Associate of Science - Human Services
Highline College
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