Martha Bautista-Sarceno
Lakewood
Summary
Dynamic Shift Manager at Clara Corporation with a proven track record in staff development and customer service excellence. Skilled in effective multitasking and decision-making, I enhanced team performance and customer satisfaction through strategic training and problem resolution. Committed to safety compliance and fostering a positive work environment, driving continuous improvement in operations.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
1
1
Certification
2
2
Languages
Work History
Shift Manager
Clara Corporation
07.2023 - Current
- Promoted a positive work environment through open communication and constructive feedback.
- Tracked receipts, employee hours, and inventory movements.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Trained and mentored new employees to maximize team performance.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Excelled in every store position and regularly backed up front-line staff.
- Ensured smooth operation of shifts by effectively managing staff schedules, leading to enhanced team productivity.
- Built relationships with customers and managed accounts to drive revenue and profit.
Crew Member
Sizzling Platter
06.2022 - 06.2023
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Became familiar with products to answer questions and make suggestions.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
Education
High School Diploma -
Kipp Denver Collegiate High School
Denver, CO 05.2001 -
Skills
Staff development
Safety compliance
Handling customer complaints
Employee training
Decision-making
Cash handling
Schedule oversight
Opening and closing procedures
Customer service focus
Punctual and reliable
Interpersonal skills
Effective work delegation
Effective multitasking
Customer service
Attention to detail
Team development
Certification
Food Safety, ServSafe- 5/23/2025-5/23/2030
Timeline
Food Safety, ServSafe- 5/23/2025-5/23/2030
05-2025
Shift Manager
Clara Corporation
07.2023 - Current
Crew Member
Sizzling Platter
06.2022 - 06.2023
High School Diploma -
Kipp Denver Collegiate High School
05.2001 -
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