Martha Benitez
Georgetown,TX
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
23
23
years of professional experience
Work History
SunPower
Senior Quality Specialist
Austin, TX
10.2020 - Current
- Demonstrated leadership by making improvements to work processes and helping to train others. Achieved this by updating process guides, assisting with training, and calibrating calls for new employees (internal and external).
- Providing support to our Solar Advisors and Quality peers through Zoom chats and calls, answering questions, and providing extra training as needed on specific subjects such as determining shade, space, qualifying expansions, refunds, and more.
- Prioritized and organized tasks to efficiently accomplish service goals. These tasks include reviewing calls and conversions for quality, researching email requests from dealers for missing information, and refund requests.
- Displayed strong telephone etiquette, effectively handling difficult calls by reaching out to customers for feedback, working on rescheduling, and retaining consultations.
Auto Underwriting Service Assistant
State Farm Insurance Inc
Austin, TX
11.2014 - 10.2024
- Completed data entry tasks accurately and efficiently.
- Processed policy changes such as cancellations, reinstatements, renewals, endorsements, and billing adjustments.
- Assisted team members in troubleshooting errors and peer observations to close training gaps, improve employee efficiency, and communicate new processes.
Loan Officer
Rate Genius
Austin, TX
10.2019 - 02.2020
- Developed and maintained relationships with potential customers to increase loan business.
- Reviewed loan applicants' credit histories, income statements, and other financial information.
- Explained various types of loans available to customers and their associated terms and conditions.
- Offered additional products.
Underwriting Service Assistant
State Farm Insurance Inc
Bakersfield, CA
02.2007 - 10.2013
- Assisted Underwriters with gathering and analyzing data to determine if an applicant meets the criteria for a loan or insurance policy.
- Provided quotes to insurance agents.
- Assisted with new business processing, renewals, endorsements, cancellations, and reinstatement.
- Took Spanish/English inbound calls. Made outbound calls to obtain missing customer information.
- Identified opportunities for streamlining operational processes within the department and implemented changes accordingly.
- Provided support to team members.
Customer Service Representative
WellPoint, Anthem Blue Cross
Newbury Park, CA
06.2001 - 09.2007
- Answered inbound calls and responded to customer inquiries regarding their application process.
- Conducted outbound calls using professional telephone etiquette to collect missing information.
- Performed data entry from paper documents into computer systems.
- Assisted as lead and distributed applications for data entry.
- Updated existing applicant information. Reviewed applications and routed them to underwriting, noting any risks.
Education
High School Diploma -
Channel Islands High School
Oxnard, CA05-1996
Skills
- Flexible and Adaptable
- Attention to Detail
- Data Entry
- Friendly, Positive Attitude
- Organization and Time Management
- Reliable and trustworthy
- Teamwork and Collaboration
- Self-Motivated
- Conflict Resolution
- Research
- Customer Relations
- Analytical and Critical Thinking
- Project Planning
- Verbal Communication
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
SunPower
Senior Quality Specialist
10.2020 - Current
Loan Officer
Rate Genius
10.2019 - 02.2020
Auto Underwriting Service Assistant
State Farm Insurance Inc
11.2014 - 10.2024
Underwriting Service Assistant
State Farm Insurance Inc
02.2007 - 10.2013
Customer Service Representative
WellPoint, Anthem Blue Cross
06.2001 - 09.2007
High School Diploma -
Channel Islands High School
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