Martha Bernal
Sunnyside,WA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every patient a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Receptionist- Team Lead
Yakima Valley Farm Workers
Yakima, WA
03.2022 - Current
- Developed strategies for improving team productivity and streamlining operations.
- Led a team of receptionists, providing guidance, training, and mentorship.
- Greeted and assisted patients and staff in a professional and courteous manner.
- Successfully improved patient satisfaction through enhanced reception protocols and exceptional customer service.
- Scheduled and coordinated shifts to ensure optimal front desk coverage and smooth clinic operations.
- Managed high volumes of incoming calls, appointment bookings, and patient inquiries efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Medical Interpreter
Certified Languages International Inc.
Portland, OR
04.2019 - 05.2020
- Acted as word for word interpreter between the client and the Spanish speaking customer during third-party calls.
- Managed incoming calls in medical, insurance, government, financial and business sectors.
- Provide a superior level of customer service.
- Exhibited professional behavior consistently by demonstrating punctuality and preparedness for shifts, maintaining respectful and collaborative interaction with colleagues and supervisors, as well as ensuring timely and accurate record keeping.
- Quickly adapting to new and changing technologies.
- Successfully interpreted both official terminology and colloquial language.
- Proofread, edited and improved documents of different sizes.
- Verified understood medical information for patients by simplifying any jargon.
- Equipped healthcare providers with cultural information to promote appropriate provision of health services.
- Followed ethical codes to protect confidentiality of patient medical information.
Medical Interpreter
LanguageLine
Monterey, CA
04.2015 - 03.2017
- Served as a liaison between doctors, nurses, medical personnel and family members who spoke different languages.
- Interpreted complex medical terminology accurately between languages.
- Provided simultaneous interpretation for medical appointments, surgeries and consultations.
- Explained the purpose of medications, tests, procedures and treatments clearly so that non-English speaking patients could understand them.
- Kept up-to-date on changes in healthcare regulations, policies, language trends, and industry best practices.
Education
High School Diploma -
Sunnyside High School
Sunnyside, WA06-2010
Skills
- Scheduling
- Multi-line telephone skills
- Positive and professional
- Service-oriented mindset
- Multitasking and prioritization
- Verbal and written communication
- Strategic Planning
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Receptionist- Team Lead
Yakima Valley Farm Workers
03.2022 - Current
Medical Interpreter
Certified Languages International Inc.
04.2019 - 05.2020
Medical Interpreter
LanguageLine
04.2015 - 03.2017
High School Diploma -
Sunnyside High School