Hi, I’m
Martha Cadena
Kissimmee,Florida
Summary
Excellent Multi-Tasking Skills and ability to work independently in fast-paced environment. Team player, willing to collaborate. Results Oriented, Dedicated to Excellence. Ability to work in diverse environment. Strong interpersonal skills. Strong analytical and problem solving skills, able to think creatively for solutions. Fluent in English and Spanish. Exceptional Oral & Written Communication Skills. Detail Oriented, Customer Focused. Strong Work Ethic & Integrity. Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
17
years of professional experience
Work History
Universal Orlando
Cashier
10.2017 - 06.2024
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained an balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Learned duties for various positions and provided backup at key times.
- Lifted up to 60 pounds at once and used forklift to move heavier loads.
SMS International Shore Operations
Cruise Port Agent
01.2015 - 07.2017
Job overview
- Check government Visas, passports, and any other government related documents to ensure travelers have proper documentation in order to travel overseas
- Assist travelers in any travel logistics prior to boarding, ensuring a smooth process for both the other agents and travelers.
- Developed strong relationships with clients, leading to increased business opportunities and long-term partnerships.
- Checked on passengers regularly, verified compliance with safety requirements and identified assistance needs.
- Explained rules to passengers and helped correctly transfer between lines.
- Responded to transportation questions and requests for information from children and parents.
Hialeah Park Casino
Cage Cashier/ Poker Cashier/ Jack Pot Cashier
06.2013 - 07.2017
Job overview
- Assist clients in redeeming vouchers and poker chips, as well as selling chips, in exchange for cash
- Count monetary funds to verify accuracy
- Process credit card cash advances and electronic checking transactions
- Complete all necessary forms and reports, as well as balancing window funds, at the end of each shift, complying with company and state wide policies and procedures, for W9’s, W2’s, W8-BEN, and 1099’s
- Process jackpots with a value over $1200.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
Miami Casino Jai-Alai
Client Service Associate
01.2012 - 06.2013
Job overview
- Redeem vouchers and poker chips, as well as selling chips, in exchange for cash at clients’ request
- Follow-up Foreign Exchange transactions
- Process credit card cash advances and electronic checking transactions
- Complete all necessary forms and reports, as well as balancing window funds, at the end of each shift, complying with company and state wide policies and procedures, for W9’s, W2’s, W8-BEN, and 1099 forms
- Accountable for ensuring the daily function of Bill validators, Ticket Redemption Units, Credits, and refills
- Ensure the Casino’s main bank was read for cage cashiers, bar tenders, and restaurant cashiers at the start of every shift.
- Increased team efficiency by developing streamlined processes for client communication and account management.
- Maintained and managed customer files and databases.
Ban Colombia
Teller
02.2007 - 07.2008
Job overview
- Process client deposits and withdrawals in a timely manner, providing exceptional customer service in order to ensure client satisfaction
- Balance currency and checks at the end of each shift, calculating total amount of credits and debits with the utmost detail and precision to ensure accuracy and identify any source of error that may result in an out of balance
- Verify checks for endorsements, dates, bank names, and client information to ensure any transaction processed complies with federal and bank regulations
- Prepare, as well as verify, cashier checks.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Education
Public Notary, State of FloridaMiami, FL
Public Notary License
03.2014
Fortis CollegeMiami, FL
Business Administration, Accounting
07.2011
Massachusetts Bay Community College, Framingham CampusFramingham, MA
Office Automation Program
01.1990
Skills
- Microsoft Office, Excel, PowerPoint, cash register's, sales, calculator Team player, Leadership and mentoring
- Customer Service
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cleaning and sanitizing
- Cash Handling
- Reliability and punctuality
- Customer Assistance
References
References available upon request
Timeline
Cashier
Universal Orlando
10.2017 - 06.2024
Cruise Port Agent
SMS International Shore Operations
01.2015 - 07.2017
Cage Cashier/ Poker Cashier/ Jack Pot Cashier
Hialeah Park Casino
06.2013 - 07.2017
Client Service Associate
Miami Casino Jai-Alai
01.2012 - 06.2013
Teller
Ban Colombia
02.2007 - 07.2008
Public Notary, State of Florida
Public Notary License
Fortis College
Business Administration, Accounting
Massachusetts Bay Community College, Framingham Campus
Office Automation Program
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