Martha Carlisle
Sugar Land,TX
Summary
Organized and dependable team player successful at managing multiple priorities with accuracy and a positive attitude. Detail-oriented with hardworking mentality. Excellent verbal and written communicator with great poise and strong background cultivating positive relationships. Always willing to take on any task. Adapts and learns quickly.
Overview
8
8
years of professional experience
Work History
Front Desk Office Manager
Fort Bend Christian Academy
2021.10 - 2023.05
- Successfully managed budgets and inventory, ordered office supplies, and allocated resources to maximize productivity and ensure an uninterrupted workflow.
- Addressed maintenance issues proactively by coordinating with facilities management or vendors to ensure a safe and functional working environment.
- Handled high-volume phone calls with professionalism, redirecting inquiries to appropriate departments while maintaining excellent customer service standards.
- Implemented an organized filing system, facilitating quick access to important documents and improving overall productivity.
- Utilized advanced software tools to manage and update faculty and student data securely to enhance accuracy, while maintaining confidentiality standards.
- Maintained friendly and professional demeanor by staying calm when addressing unhappy or angry guests or visitors.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in visitors, as well as other numerous tasks simultaneously under tight deadlines.
- Sorted, received, and distributed mail correspondence and packages to/from vendors and between departments and personnel.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Expedited check-in and check-out procedures for both students and campus guests, ensuring seamless experiences while maintaining visitor logs for enhanced security purposes.
- Developed strong rapport with vendors, students, visitors, and campus guests through consistent friendly interactions at the reception area.
- Actively participated in staff meetings and training sessions to continuously improve front desk operations.
- Improved communication within the organization by distributing important announcements, weekly memos, and updated documents to relevant personnel.
Philanthropy Liason; Audit Team
Young Men's Service League
2018.08 - 2022.05
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners resulting in streamlined communication channels between non-profit organizations and the service league.
- Assisted in identifying underserved and ongoing needs of the non-profits; determined priorities.
- Coordinated schedules and resource allocation to ensure timely delivery of projects while staying on budget.
- Provided training, skills workshops, and information regarding the planned projects to newly recruited volunteer team members.
- Acted as liaison between the team and the service league, providing updates on project progress and addressing any concerns.
- Promoted collaboration with cross-functional teams to ensure successful project completion.
- Analyzed all financial data maintained by the Treasurer to verify accuracy in financial reports.
- Followed established auditing processes to meet internal and regulatory requirements.
- Conducted audit and reviewed audit reports for submission.
- Founding member of the Sugar Land chapter
Board Member
Parent-Teacher Fellowship of Fort Bend Christian Academy
2016.05 - 2020.05
- Transformed internal structure to meet changing operational demands
- Helped lead fundraising activities and meet organizational financial needs
- Maintained organizational leadership standards by helping recruit board members and elect officers
- Consistently ensured operational efficiency to manage expenses and accomplished goals under budget
- Fostered collaborative relationships within the organization and amongst the administration to improve daily operations and the overall environment
- Planned and executed staff appreciation and team-building events to promote and enhance production and morale
- Recruited and organized volunteers to assist in daily operations and special events
- Worked effectively with a diverse team to accomplish objectives and meet long-term goals.
Front Desk Assistant
Fort Bend Christian Academy
2015.08 - 2019.05
- Contributed to building security by verifying and logging all visitors
- Managed switchboard with multiple lines, handling numerous calls per day to offer information, take messages, and route callers
- Boosted efficiency by keeping work areas clean, tidy, and free of clutter
- Delivered exceptional guest relations by warmly welcoming visitors and offering immediate assistance.
Education
National SAFE Mortgage Loan Originator pre-licensure course -
Wharton County Junior College
Sugar Land, TX06.2021
Skills
- Self Motivation
- Task prioritization
- Time Management Abilities
- Problem-solving and Decision-making
- Strong Organizational skills
- Attention to Detail
- Adaptability and Flexibility
- Exceptional written and verbal communication
- Professional and Courteous
- Customer service expertise
Timeline
Front Desk Office Manager
Fort Bend Christian Academy
2021.10 - 2023.05
Philanthropy Liason; Audit Team
Young Men's Service League
2018.08 - 2022.05
Board Member
Parent-Teacher Fellowship of Fort Bend Christian Academy
2016.05 - 2020.05
Front Desk Assistant
Fort Bend Christian Academy
2015.08 - 2019.05
National SAFE Mortgage Loan Originator pre-licensure course -
Wharton County Junior College
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