Martha Caroline Jones
Ronceverte,WV
Summary
Compassionate team leader experienced in client-centered and high volume environments. Dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities. Dedicated and adaptable professional with 10+ years of experience in customer-facing, community-based, and educational roles. Strong background in remote-ready skills including virtual communication.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CASE MANAGER
Seneca Mental Health Services
01.2023 - Current
- Manage a caseload of 174+ clients experiencing homelessness, mental health needs, or complex barriers.
- Provide trauma-informed one-on-one counseling, resource navigation, and crisis intervention.
- Conduct ongoing assessments including GAD7, PHQ9 every 30 days and NOMS every 90 days.
- Handle high-volume phone communication, appointment scheduling, case coordination, and documentation.
- Maintain detailed, compliant electronic records (EHR), service plans, and progress tracking.
- Collaborate with community partners to remove barriers and improve client stability.
BEHAVIOR SUPPORT SPECIALIST
Diversified Assessment & Therapy Services
01.2023 - 01.2023
- Conduct Functional Behavior Assessments (FBAs) for individuals with intellectual disabilities.
- Develop tailored behavior support plans with measurable goals and data-tracking systems.
- Train staff on behavior strategies, crisis response, and client-specific care.
- Supervise direct care staff and support communication, scheduling, and consistency of services.
- Complete Medicaid-compliant documentation with accuracy and timeliness.
CURRICULUM DIRECTOR
Greenbrier Community School
01.2021 - 01.2023
- Supervised all teaching staff, conducted observations, and provided individualized coaching.
- Led development of schoolwide project-based curriculum rooted in Reggio Emilia philosophy.
- Managed scheduling, parent communication, classroom quality, and staff support.
- Coordinated group initiatives, academic reporting, and behavior support strategies.
- Handled conflict resolution, organizational issues, and communication among families and staff.
TEACHER
Greenbrier Community School
01.2015 - 01.2023
- Taught ages 5–8 in a multi-age, responsive, Reggio-inspired classroom setting.
- Developed individualized learning experiences based on observation and assessment.
- Emphasized social-emotional learning, conflict resolution, and relationship-based teaching.
- Maintained detailed documentation, academic portfolios, and consistent parent updates.
- Supported students through behavioral challenges using trauma-informed strategies.
Education
B.S. - Early Childhood Educational Studies
Walden University
01.2020
A.S. - Child Development
Ashworth College
01.2018
Skills
- Microsoft Teams, Microsoft Excel, Microsoft Office Suite, Google Workspace, digital documentation systems, Avatar systems, Zoom, virtual communication platforms
- Records management
- Client advocacy
- Staff education and training
- Customer service, crisis response, communication, remote work discipline, organization, conflict resolution, rapport building
Certification
Positive Behavior Support Specialist - 2023 - Concord University
Timeline
CASE MANAGER
Seneca Mental Health Services
01.2023 - Current
BEHAVIOR SUPPORT SPECIALIST
Diversified Assessment & Therapy Services
01.2023 - 01.2023
CURRICULUM DIRECTOR
Greenbrier Community School
01.2021 - 01.2023
TEACHER
Greenbrier Community School
01.2015 - 01.2023
A.S. - Child Development
Ashworth College
B.S. - Early Childhood Educational Studies
Walden University