Martha Carrillo
Montebello,CA
Summary
Organized and motivated professional with strong time management and organizational skills. Proven ability to enhance company growth while mastering new challenges. Experienced in customer service and employee supervision, providing guidance and support to improve performance. Demonstrates exceptional adaptability and interpersonal skills, driving team success through effective management practices.
Overview
15
15
years of professional experience
Work History
Logistics Assistant
CHEF AAA
02.2023 - 03.2025
- Ensuring all purchased orders are shipped in a timely manner.
- Reviewing and confirming the address to ensure orders are shipped correctly.
- Assisting management with reviewing invoices received from our brokers to ensure they are correctly billed and are accurate prior to paying.
- Keeping up inventory to make sure is up to date on a daily basis.
- Identifying the best prices to ship out orders by quoting the shipment using different brokers.
Payroll Supervisor
Simplified Labor Staffing Solutions
11.2019 - 02.2023
- Investigated and addressed payroll discrepancies, liaising between staff and administrative team to expedite error resolution.
- Managed payroll for temporary hours and salary employees.
- Responded to employee inquiries regarding payroll and timekeeping.
- Tracked employee vacation, personal and sick leave accruals and usage.
- Reconciled payroll discrepancies by reviewing timecards and payroll reports.
- Identified, researched and resolved issues with hours worked.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
Supervisor
Mikes Deli
01.2015 - 01.2019
- Answered customer questions and provided store information.
- Helped customer find specific products, answered questions and offered product advice.
- Trained new team members in cash register operations, stock procedures and customer services.
- Practice high level of customer service to patrons using active listening and Engagement skills.
- Worked closely with front end staff to assist customers.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
Area Supervisor
Dd's Discounts
01.2010 - 01.2014
- Maintained high standards of customer services during high-volume work shift and fast paced operations.
- Kept department on target to sales and profit to reach sales goals set by upper management.
- Trained, managed and motivated new and current employees to promote professional skill development.
- Conducted departments walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Counted and balanced register as well as end of shift tasks.
- Delegated work to staff, setting priorities and goals.
- Facilitated training sessions for new employees on company policies and procedures.
Education
High School Diploma -
Liberty High School
Bakersfield, CA05-2008
Skills
- Computer proficiency
- Organizational skills
- Excel expertise
- Typing and data entry
- Analytical skills
- Time management
- Numeracy skills
- Bilingual communication
- Inventory control
- Invoice processing
- Vendor relations
- Customer support
- Team collaboration
Timeline
Logistics Assistant
CHEF AAA
02.2023 - 03.2025
Payroll Supervisor
Simplified Labor Staffing Solutions
11.2019 - 02.2023
Supervisor
Mikes Deli
01.2015 - 01.2019
Area Supervisor
Dd's Discounts
01.2010 - 01.2014
High School Diploma -
Liberty High School
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