Hi, I’m
Martha Carroll
McKinney,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
years of professional experience
Work History
Walmart
Fresh Produce and Meat Dept. Team Lead
08.2023 - Current
Job overview
- Built strong relationships with customers and my team members through positive attitude and attentive response.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Influenced positive change within the organization through strategic thinking , and consistent leadership style. Lowered profit loss margins significantly by insuring proper rotation of product to guarantee freshness.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Jubilee Zoo
Customer Care Manager
03.2020 - 08.2023
Job overview
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Reduced staff turnover rates by fostering an inclusive workplace culture and prioritizing employee well-being initiatives.
- Arranged transportation and documented details of discharge transition plans for mobile services and off premise events.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established positive relationships with clients, leading to increased customer loyalty and retention. This allowed for our off premise events to grow substantially.
- Insured the safety of animals, staff members, and our guests with utmost importance.
Walmart
OGP Manager
06.2016 - 01.2020
Job overview
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Trained and guided team members to maintain high productivity and performance metrics.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
Kroger
Online Grocery Associate
02.2012 - 05.2016
Job overview
- Enhanced the online shopping experience for customers with timely order processing and communication.
- Corresponded with online customers to address questions or complaints about products or policies.
- Provided product advice to customers to help select most suitable items for individual needs.
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
Walmart
Customer Service Specialist
Skills
- Customer Order Management
- Brand representation
- Product Sales
- Conflict Resolution
- Sales and Upselling
- Work Prioritization
- Employee Coaching
- Product Knowledge
Locations
- Mckinney, TX
Team Lead, Customer Service Support
Senior Marketer
Letter Details
As an experienced Customer Service Specialist, the available position for Auto Care Team Associate sparked my interest. When reviewing the position requirements and Walmart's website, I was excited to find that my qualifications and personal strengths align with your needs and mission.
I bring a comprehensive set of skills that I believe will be valuable to Walmart in my Customer Service role. I honed my abilities in customer assistance and conflict management, providing a firm foundation for this position as a guest advocate. My customer service people-centric nature, and compassion have afforded me excellent teamwork skills.
I am excited to contribute my talents and proficiency in problem-solving toward your team efforts. As an engaging communicator with a proven track record in payment processing, my focus on building strong professional relationships has been a beneficial asset throughout my career.
Please review my enclosed resume for a more in-depth illustration of my work history and accomplishments. I would appreciate the opportunity to interview at your earliest convenience. I am eager to discuss how my personality and background fit the Customer Service role.
Timeline
Fresh Produce and Meat Dept. Team Lead
Walmart
08.2023 - Current
Customer Care Manager
Jubilee Zoo
03.2020 - 08.2023
OGP Manager
Walmart
06.2016 - 01.2020
Online Grocery Associate
Kroger
02.2012 - 05.2016
Customer Service Specialist
Walmart